Yellow.ai Customer Reviews 2026 | Conversational AI

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Yellow.ai

Composite Score

8.2 /10

CX Score

8.5 /10

70 Reviews Write a Review

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What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details

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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

6% Negative

4% Neutral

90% Positive

Pros

Trustworthy
Fair
Helps Innovate
Enables Productivity

Feature Ratings

Average 78

Workflow Processing

Retrieval augmented generation

Generative AI

Translation

Personalized Service

Natural Language Processing

Intent Extraction

Other Integrations

Learning and Adaptability

Leads Generation

Artificial Intelligence Engine

Vendor Capability Ratings

Average 76

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Yellow.ai Reviews

Rajat G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

yellow .ai NLP is work good, but lacks sometimes

Likeliness to Recommend

9 /10

What differentiates Yellow.ai from other similar products?

yellow AI customer support and NLP makes it perfect choice for making conversational AI Applications

What is your favorite aspect of this product?

ease of integration

What do you dislike most about this product?

sometimes lacks/ hangs

What recommendations would you give to someone considering this product?

improve the accuracy and laggiing issues

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Security Frustrates

Rahul y.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Good product, average support.

Likeliness to Recommend

8 /10

What differentiates Yellow.ai from other similar products?

Advanced NLP for human-like user responses. Multichannel support for seamless customer experience.

What is your favorite aspect of this product?

The team configured it easily and uses it often. It boosted my brand and client service.

What do you dislike most about this product?

No complaints about yellow.ai.

What recommendations would you give to someone considering this product?

Yellow.ai: Consumer Communication Platform Uses WhatsApp, Facebook Messenger. Provides bot answers. Links consumers to customer service reps.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Cons

Less Respectful
Less Reliable
Commodity Features

Carolina R.

Role: Operations
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

useful product

Likeliness to Recommend

6 /10

What differentiates Yellow.ai from other similar products?

The platform supports seamless integration across a wide range of channels, including web, mobile apps, social media platforms, messaging apps, and even voice assistants like Alexa and Google Assistant.

What is your favorite aspect of this product?

smooth transitions between AI-driven conversations and human agents when necessary.

What do you dislike most about this product?

challenges when trying to connect it with specific or less common third-party tools.

What recommendations would you give to someone considering this product?

Navigating complex issues may require better support resources or more detailed guides.

Pros

Reliable
Generous Negotitation
Security Protects
Helps Innovate

Yellow.ai

What is Yellow.ai?

Company Details

Need Assistance?

Yellow.ai Ratings

86 Likeliness to Recommend

99 Plan to Renew

1 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Yellow.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Generative AI Ability to use Gen AI to enhance the conversation

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Intent Extraction Ability to extract the actions that user has performed

Other Integrations Ability to synchronize with other chat options and ITSM tools

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Yellow.ai Reviews

Rajat G.

yellow .ai NLP is work good, but lacks sometimes

Likeliness to Recommend

Pros

Cons

Rahul y.

Good product, average support.

Likeliness to Recommend

Pros

Cons

Carolina R.

useful product

Likeliness to Recommend

Pros

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Feature Ratings

Workflow Processing

Retrieval augmented generation

Generative AI

Translation

Personalized Service

Natural Language Processing

Intent Extraction

Other Integrations

Learning and Adaptability

Leads Generation

Artificial Intelligence Engine

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support