Yellow.ai Customer Reviews 2026 | Conversational AI

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Yellow.ai

Composite Score

8.1 /10

CX Score

8.4 /10

71 Reviews Write a Review

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What is Yellow.ai?

World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.

Company Details

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Yellow.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Yellow.ai.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

99 Plan to Renew

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Yellow.ai?

6% Negative

3% Neutral

91% Positive

Pros

Trustworthy
Fair
Helps Innovate
Enables Productivity

Feature Ratings

Average 78

Translation

Workflow Processing

Personalized Service

Retrieval augmented generation

Generative AI

Natural Language Processing

Other Integrations

Intent Extraction

Learning and Adaptability

Leads Generation

Artificial Intelligence Engine

Vendor Capability Ratings

Average 76

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Yellow.ai Reviews

Lokesh S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to Use, but Setup is Complex

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Yellow.ai is unique because it uses advanced AI to create engaging conversations, works across various platforms like WhatsApp and Facebook Messenger, and features an easy no-code interface that anyone can use. It also provides detailed analytics to help you understand customer interactions and focuses on personalizing the experience for users.

What is your favorite aspect of this product?

My favorite aspect of Yellow.ai is its no-code/low-code interface, which makes it really easy for non-technical users to create and manage chatbots. This accessibility allows more people in a business to get involved in building and optimizing customer interactions without needing extensive technical skills.

What do you dislike most about this product?

What I dislike most about Yellow.ai is that the initial setup can feel overwhelming for beginners, making it challenging to get started quickly.

What recommendations would you give to someone considering this product?

If you’re considering Yellow.ai, I recommend starting with their tutorials and documentation to get familiar with the platform. Take your time with the setup process, and consider beginning with a simple project to build your confidence before diving into more complex features. Additionally, don't hesitate to reach out to their support if you have questions along the way.

Pros

Helps Innovate
Over Delivered
Transparent
Continually Improving Product

ABHISHEK V.

Role: Public Sector
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great modules, good value.

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

Ease of Use

What is your favorite aspect of this product?

Modules + cost

What do you dislike most about this product?

lack of integtration with open source tools

What recommendations would you give to someone considering this product?

try and buy

Pros

Respectful
Efficient Service
Trustworthy
Unique Features

Anchal B.

Role: Operations
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Easy to use Cost friendly Chatbot Development

Likeliness to Recommend

10 /10

What differentiates Yellow.ai from other similar products?

24/7 customer support helps us with queries. The chatbot offers a breath of integration option making it versatile.

What is your favorite aspect of this product?

The best thing about yellow.ai is that it reduces our efforts to understand the clients and captures conversations that can helps the clients with an executive map at the required time.

What do you dislike most about this product?

The product needs to come up with a strong analytical module.

What recommendations would you give to someone considering this product?

Day-to-day tasks monitoring, real-time quality check & and capturing conversations which are easily used at the required time.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Yellow.ai

What is Yellow.ai?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

Yellow.ai Ratings

86 Likeliness to Recommend

99 Plan to Renew

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Yellow.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Personalized Service In conjunction with CRM/ITSM integration or browser cookies, the assistant can be configured to deliver a more personalized service to the client.

Retrieval augmented generation Retrieve historical knowledge/accounts and use database to query data.

Generative AI Ability to use Gen AI to enhance the conversation

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Other Integrations Ability to synchronize with other chat options and ITSM tools

Intent Extraction Ability to extract the actions that user has performed

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Yellow.ai Reviews

Lokesh S.

Easy to Use, but Setup is Complex

Likeliness to Recommend

Pros

ABHISHEK V.

Great modules, good value.

Likeliness to Recommend

Pros

Anchal B.

Easy to use Cost friendly Chatbot Development

Likeliness to Recommend

Pros

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Feature Ratings

Translation

Workflow Processing

Personalized Service

Retrieval augmented generation

Generative AI

Natural Language Processing

Other Integrations

Intent Extraction

Learning and Adaptability

Leads Generation

Artificial Intelligence Engine

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

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