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Zebra Technologies

Workcloud Workforce Optimization Suite

Composite Score

7.8 /10

CX Score

7.9 /10

30 Reviews Write a Review

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What is Workcloud Workforce Optimization Suite?

Workcloud Workforce Optimization Suite (formerly Reflexis Workforce Scheduler) helps you optimize labor costs, empower employees, improve productivity, and maintain compliance. With Workcloud Workforce Optimization Suite, you create an agile operation that aligns scheduling to forecasted customer demand and execute real-time, prioritized tasks to drive sales and satisfied customers.

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Workcloud Workforce Optimization Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workcloud Workforce Optimization Suite.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workcloud Workforce Optimization Suite?

9% Negative

7% Neutral

84% Positive

Pros

Reliable
Effective Service
Friendly Negotiation
Transparent

Feature Ratings

Average 80

Staffing

Time Capture Physical

Attendance Management and Policies

Time Capture

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Shift Management

Workforce Dashboards and Reporting

Labor Costing and Splitting

Rate Policies

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Ease of Data Integration

Business Value Created

Quality of Features

Workcloud Workforce Optimization Suite Reviews

Jiliann L.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

I feel leaving another long answer is ineffective

Likeliness to Recommend

6 /10

What differentiates Workcloud Workforce Optimization Suite from other similar products?

Their user interface

What is your favorite aspect of this product?

The productivity report

What do you dislike most about this product?

Third party user

What recommendations would you give to someone considering this product?

Pay attention when they explain its features

Pros

Saves Time
Continually Improving Product
Reliable
Enables Productivity

Cons

Vendor's Interest First
Less Caring
Less Generous

Lisa Alexandria S.

Role: Human Resources
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Great product, easy to implement

Likeliness to Recommend

9 /10

What differentiates Workcloud Workforce Optimization Suite from other similar products?

It is easy to use and implement.

What is your favorite aspect of this product?

The ease and support that is available.

What do you dislike most about this product?

I really enjoyed everything about this product.

What recommendations would you give to someone considering this product?

Reach out if you have questions - there is support available.

Pros

Generous Negotitation
Transparent
Helps Innovate
Reliable

Soumonie H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2020

Helpful product

Likeliness to Recommend

10 /10

What differentiates Workcloud Workforce Optimization Suite from other similar products?

It is user friendly

What is your favorite aspect of this product?

Clear and easy to understand

What do you dislike most about this product?

None as I am satisfied with it the way it is

What recommendations would you give to someone considering this product?

None, thank you!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Workcloud Workforce Optimization Suite

What is Workcloud Workforce Optimization Suite?

Company Details

Book a Free Demo Today!

Awards & Recognition

Workcloud Workforce Optimization Suite Ratings

88 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Workcloud Workforce Optimization Suite?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Time Capture The use of device-agnostic methods to clock-in/out of a shift or role.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Workcloud Workforce Optimization Suite Reviews

Jiliann L.

I feel leaving another long answer is ineffective

Likeliness to Recommend

Pros

Cons

Lisa Alexandria S.

Great product, easy to implement

Likeliness to Recommend

Pros

Soumonie H.

Helpful product

Likeliness to Recommend

Pros

Most Popular Workcloud Workforce Optimization Suite Comparisons

isolved People Cloud

ADP Workforce Now

Zoho People

BambooHR

Rippling

Paylocity

Feature Ratings

Staffing

Time Capture Physical

Attendance Management and Policies

Time Capture

Absence Management

Workforce Scheduling

Workforce Planning and Forecasting

Shift Management

Workforce Dashboards and Reporting

Labor Costing and Splitting

Rate Policies

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Vendor Support

Ease of Data Integration

Business Value Created

Quality of Features