Write a review temporarily disabled. Our system flagged this request as potentially automated and has disabled form submission for security reasons. If you believe this is a mistake, please contact us. We’ll be happy to help resolve the issue.

Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.2 /10

647 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

Filter By

2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Fair
Reliable
Trustworthy
Respectful

Feature Ratings

Average 83

Web Publishing Capabilities

Content Workflow Management

Content Repository

Standard Templates

Management Interface

E-Commerce Integration

Digital Asset Management

Social Media Integration

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

View WordPress.com in this category (opens in a new tab)

WordPress.com Reviews

Piyush S.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Good Website Designs

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The capability of integrating multiple Plugins makes it different from the other similar products. Also the customer support is top-notch they provide customer supports for any issue in very short time.

What is your favorite aspect of this product?

I started as a Beginner at first, and the best part is they also have free version for their customers, So there is something for everyone.

What do you dislike most about this product?

Can't really think of downsides. Have used Wordpress for years, and would highly recommend it.

What recommendations would you give to someone considering this product?

If you want to use it for creating personal Blogging website, or for your client, you can go with the free version first. Know your requirements and then go for the premium plans, as there are a lot many features that you may not want at the moment.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Natalia E.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Excellent tool + easy to use!

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

It's more flexible than other platforms. There is always a solution for every need

What is your favorite aspect of this product?

I love all about the platform

What do you dislike most about this product?

There is nothing I don't like

What recommendations would you give to someone considering this product?

Start using it right now. It works for everyone!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Yashovardhan J.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Super easy for blogs

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

WordPress is a easy for starting blogs, perfect if you're new to websites. Just know it might not be the best fit for super complex sites.

What is your favorite aspect of this product?

It's easy to use WordPress with its drag-and-drop option for website designing., It lets you skip the tech headaches and jump right into blogging. You can focus on your creative ideas without getting bogged down in code.

What do you dislike most about this product?

There are no aspects of this product that are not useful, but sometimes we can not design complex websites.

What recommendations would you give to someone considering this product?

WordPress is awesome for blogs! Super easy to use, perfect for newbies. Just know it might not be the best fit for super fancy websites. Great for bloggers who want easy, explore other options for fancy stuff.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Piyush S.

Good Website Designs

Likeliness to Recommend

Pros

Natalia E.

Excellent tool + easy to use!

Likeliness to Recommend

Pros

Yashovardhan J.

Super easy for blogs

Likeliness to Recommend

Pros

Most Popular WordPress.com Comparisons

Xperience by Kentico

HCL Digital Experience

Weebly

Concrete CMS

Joomla!

Squarespace

1
Since last award

Feature Ratings

Web Publishing Capabilities

Content Workflow Management

Content Repository

Standard Templates

Management Interface

E-Commerce Integration

Digital Asset Management

Social Media Integration

Analytics and Reporting

Content Security

Translation Facilitation

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support