WordPress.com Logo Award Winner Product Badge
WordPress.com Logo Award Winner Product Badge
WordPress.com

WordPress.com

Composite Score
8.8 /10
CX Score
9.1 /10
Category
WordPress.com
8.8 /10

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details


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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative
7% Neutral
92% Positive

Pros

  • Trustworthy
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Web Publishing Capabilities

86

Content Workflow Management

84

Content Repository

84

Standard Templates

83

Management Interface

83

Digital Asset Management

83

E-Commerce Integration

82

Content Security

82

Analytics and Reporting

82

Social Media Integration

82

Translation Facilitation

81

Vendor Capability Ratings

Average 82

Business Value Created

84

Quality of Features

84

Ease of Implementation

84

Ease of Customization

83

Ease of Data Integration

83

Ease of IT Administration

82

Breadth of Features

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Vendor Support

79

WordPress.com Reviews

Samuel A.

  • Role: Sales Marketing
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy customization and best option for coding user

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Wordpress offers a robust and flexible platform that can incorporate coding into your design apart from the usually drag and drop feature offered through plugins like Element or, wordpress website also have a better SEO authority on the internet.

What is your favorite aspect of this product?

Unlimited number of alternative plugins to select from, this enhances so many feature options and the setup of SEO features on the platform is superb

What do you dislike most about this product?

Since most of it's feature is dependent on plugins, using wordpress has a long learning curve with each plugins you add, you will need to learn how to use it independently. This numerous plugins also reduce the load speed of your website. I also get a mail of wordpress update every week and I wonder why.

What recommendations would you give to someone considering this product?

I highly recommend wordpress, it's a good option for a large website with their robust content management portal, it is easy to integrate with other tools and socials and it's a good option for customization especially with users with coding skills.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Helps Innovate
  • Reliable

Muheet I.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Designing new websites for my clients.

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

The main difference is that Wordpress contains better tools to boost website creation, plus it has greater compatibility with more pre-designed themes, which ensures that we create websites with varied designs for our cleints. Wordpress also has better data storage, which is much more secure than other platforms.

What is your favorite aspect of this product?

I really liked the compatibility and acceess that the Plugin store has, this allows for adding more essential funtions for the operation of websites and allows for adding additional functions to the Wordpress tool. Wordpress stores backups every minute, which guarantees that all changes generated in the entire website are saved. Wordpress allows you to more easily manage sections of a website, adding blog entries, new pages, new list of team members and much more.

What do you dislike most about this product?

The Wordpress tool blocks user access if a malicious file is detected in the database, and you will not be able to access the tool until you reset it to factory settings. Sometimes changes to a website are not visible instantly, and for this you have to clear the cache stored in the tool, to see the changes in real time.

What recommendations would you give to someone considering this product?

I recommend properly scanning each file you upload to the Wordpress website database, since if a malicious file gets in, the only way to remove it is by resetting the entire database and deleting all the files.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Laura D.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Wordpress Is Website Content Publishing King

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

Wordpress is a great content publishing tool for websites and blogs. We use it as an agency for many of our nonprofit clients’ websites because of its usability and ease for the end user. It’s simple to create pages and post content and formatting is not difficult and does not require excessive amounts of coding.

What is your favorite aspect of this product?

I love the fact that I can create a posture page for a website with ease. Adding text, titles, photos/graphics, etc is a cinch and our Creative team was able to teach me how to go in and make updates myself in real time.

What do you dislike most about this product?

While Wordpress is user intuitive, there are some tabs and links that can be overwhelming or unfamiliar to the non web or coding user. It is a very versatile tool that you can integrate for e-commerce and sign-up forms with your website but those do require some additional training if you are not familiar with how to implement.

What recommendations would you give to someone considering this product?

I would highly recommend Wordpress over other platforms like Wix and Adobe Dreamweaver. It is a great tool for back-end management of client and organizational/business websites.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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