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Automattic

WordPress.com

Composite Score

8.9 /10

CX Score

9.1 /10

630 Reviews Write a Review

Claim Software

What is WordPress.com?

WordPress is web publishing software you can use to create a beautiful website or blog. WordPress is more than a publishing platform. It’s a powerful and empowering technology built by a global community of passionate contributors, united by the spirit of freedom to create and share without barriers.

Company Details

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Awards & Recognition

WordPress.com won the following awards in the Digital Experience - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2025 Data Quadrant Champion

2025

7 Top Rated Capabilities

8 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

3 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

WordPress.com Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WordPress.com.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WordPress.com?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Fair
Transparent

Feature Ratings

Average 83

Web Publishing Capabilities

Content Repository

Content Workflow Management

Standard Templates

Management Interface

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

AI Tools

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Also Featured in...

Content Marketing

Score 8.9

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WordPress.com Reviews

Vishal M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Very easy to use and comes with some great feature

Likeliness to Recommend

9 /10

What differentiates WordPress.com from other similar products?

Very reliable and secure platform

What is your favorite aspect of this product?

Content writing

What do you dislike most about this product?

Nothing that I can share here.

What recommendations would you give to someone considering this product?

WordPress.com is best ever free blogs provider.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mahek V.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Best tool for building the website

Likeliness to Recommend

7 /10

What differentiates WordPress.com from other similar products?

It allows me to customise the website with the use of different Plugins and this makes the development process faster. I can not customise the components with simple drag & drop from the UI without any kind of coding. It is free for use using the free trial version & its open source.

What is your favorite aspect of this product?

I can now develop my website based on my themes and customise it. I can customise any components of the website with a single drag and drop. Anyone with no prior programming knowledge can make their own website.

What do you dislike most about this product?

It provides very few free themes and if I want to add any thing i have to purchase a new theme with is pretty costly. The sight load time on the initial load is frustrating as it sometimes even fails to load.

What recommendations would you give to someone considering this product?

I world recommend using Wordpress for any one who wants to develop their own website but don't have any prior programming knowledge.

Pros

Performance Enhancing
Unique Features
Respectful
Client's Interest First

Priyank S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Best CMS Platform

Likeliness to Recommend

10 /10

What differentiates WordPress.com from other similar products?

The development of the webpage is solid, the connection point is basic and appealing, I preferred the presence of the website, it is truly great, customization and setup is complete, I like the adaptability while modifying, it is the best thing that the product has, it is extremely valuable to make my site or my blog, it permits me to utilize SEO tools, that it is open source is an extraordinary assistance, the number of plugins is vital to getting a first level and expert website, I can add vignettes, banners templates and numerous different things, the progressions are refreshed continuously, the product is truly secure.

What is your favorite aspect of this product?

What I like the most is WordPress is thoroughly free you need to pay for the domain and hosting that's it. You can make any sort of site quicker than expected without doing any coding which is exceptionally wonderful. WordPress gives you lots of free themes and plugins as per your specialty and niche to use for making a website. Customer support and dashboard interface is also great.

What do you dislike most about this product?

The main deficiency, I have noticed so far is the weaker integration of WordPress with marketing platforms which will enhance the productivity of websites made for particular purpose. Apart from that, this is the best tool for handling websites.

What recommendations would you give to someone considering this product?

My recommendations is to watch videos or take a course before starting WordPress for newcomers.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

WordPress.com

What is WordPress.com?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

WordPress.com Ratings

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love WordPress.com?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

AI Tools AI tools to help predict sales, tactics, and enhanced reporting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Content Marketing

WordPress.com Reviews

Vishal M.

Very easy to use and comes with some great feature

Likeliness to Recommend

Pros

Mahek V.

Best tool for building the website

Likeliness to Recommend

Pros

Priyank S.

Best CMS Platform

Likeliness to Recommend

Pros

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Feature Ratings

Web Publishing Capabilities

Content Repository

Content Workflow Management

Standard Templates

Management Interface

E-Commerce Integration

Social Media Integration

Digital Asset Management

Content Security

Analytics and Reporting

AI Tools

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support