Webex Meetings Logo
Webex Meetings Logo
Cisco Systems

Webex Meetings

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Webex Meetings
8.8 /10

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details


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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

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Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative
4% Neutral
93% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Video Conferencing

84

Audio Conferencing VoIP

84

Screen Share

83

Facilitator Functions

83

Audio Controls

83

Audio Conferencing Call in Bridge

82

Instant Messaging

82

File Transfer

82

Application Share

81

Virtual Whiteboard

81

Keyboard Mouse Control

81

Vendor Capability Ratings

Average 81

Business Value Created

83

Ease of Implementation

82

Ease of IT Administration

81

Quality of Features

81

Breadth of Features

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

80

Ease of Customization

80

Webex Meetings Reviews

Areeb A.

  • Role: Consultant
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Useful tool!

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex Meetings boasts an encryption system from end to end, supported by multi-factor authentication and compliance with major regulatory standards-something that is most critical in organizations with high security needs.

What is your favorite aspect of this product?

It's so much more than enhancing accessibility; it helps people know during the meeting that they can pay attention without having to take detailed notes of everything because all the action items will be available afterwards.

What do you dislike most about this product?

I have faced occasional performance issues such as delay and lags which raise frustrations, especially in critical meetings. Often, these problems do relate to network conditions or hardware; nevertheless, these do affect the overall experience.

What recommendations would you give to someone considering this product?

Use the training and support options available at Webex to get you running with the platform. Cisco provides tutorials, webinars, and documentation that help you and your team work with the system better.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Phanindra B.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use professional meeting solution

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

It's easy to use and it's compliant with the government laws

What is your favorite aspect of this product?

End to End encryption and data security over other common IM tools

What do you dislike most about this product?

Sometimes, we should inform client about to accept the meeting URL

What recommendations would you give to someone considering this product?

It should have a direct mail calendar connectivity feature.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Amber P.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Powering Business Collaboration

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Screen sharing and whiteboarding are other useful tools of collaboration in the project. The breakout rooms focus on the small-group discussion within major meetings while the major meeting is going on. The mobile application allows the participants to be fully engaged, irrespective of their location. I honestly do not think there is any other tool that has changed how we work as much as Webex has; in a way, it eradicates the issue of distance and keeps work on track.

What is your favorite aspect of this product?

Internally, perhaps Webex’s most valuable function is realized during critical project review and planning meetings. Here, the features of the interface seem to be perfect: it is easy to schedule a meeting or to join one. Even for those who were unable to attend the sessions, the feature of recording provides great opportunities to watch the meeting later. Compatibility with calendar apps makes it easier to organize meetings.

What do you dislike most about this product?

Audio delay from time to time interferes with healthy and effective communication. The chat feature has no elaborate options for styling the messages; hence, it only allows for basic formatting. File sharing sometimes looks quite cumbersome in comparison with dedicated file-sharing services.

What recommendations would you give to someone considering this product?

That is why I always use it to communicate with developers, stakeholders, or project managers, irrespective of their geographical location. In one of the recent systems upgrade projects, we employed Webex to conduct users’ interviews, presenting them with wireframes to get feedback in real-time. I used the screen share function to help the team go over confusing data models, and the whiteboard was our simultaneous brainstorming board. About the groups’ communication, I can say that during the moments when we had to split into subgroups in order to address some particular challenges, the breakout rooms were a lifesaver.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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