What is WebEngage?
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
Company Details
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Get AssistanceWebEngage Ratings
Real user data aggregated to summarize the product performance and customer experience.
84 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love WebEngage?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Scheduled Messaging
Text Messaging
Mobile Payments
Opt-in
Mobile Marketing Management
Application Integration
Communication Archive
Marketing Analytics
Surveys Feedback
Loyalty Promotions Management
Social Media Marketing Management
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Vendor Support
Ease of Customization
Availability and Quality of Training
Business Value Created
WebEngage Reviews
Tanvi P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Highly Website-optimised and easy to grasp.
Likeliness to Recommend
What differentiates WebEngage from other similar products?
User Journey mapping especially for the website based campaigns. This helped us to understand user behavior from the websites.
What is your favorite aspect of this product?
Unlike other marketing automation tools, their vendor support and customer success teams are very quick with replies to any minor technicalities that may arise.
What do you dislike most about this product?
The user experience needs to be worked on at many levels, considering different user personas who could use the product.
What recommendations would you give to someone considering this product?
Definitely to be considered for creating different user journeys that help you get insights into users behaviour on your website
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
Customer Support and price point.
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Mohamed Zishan P.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2022
Journey, Campaign & Analytics :) | Support :(
Likeliness to Recommend
What differentiates WebEngage from other similar products?
Cost is much difference, way cheaper than other tools like clevertap. Also good for small orgs.
What is your favorite aspect of this product?
Journey creation, Campaign
What do you dislike most about this product?
Waiting for Journey to stop and segment to get created. A lot of time-consuming
What recommendations would you give to someone considering this product?
if you are a Small org and want to work on the core of your product and don't want to implement your own notification engine then go for this product. Outsource notification.
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Reliable
Cons
- Wastes Time
- Less Effective Service
- Less Caring