WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

8.7 /10
Category
WalkMe
8.7 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

93 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 88

Dashboard

89

Contextual Guidance

89

Process Flows

89

Analytics and Reporting

88

Content Creation

88

Help Screens

87

Lightweight Automation

86

Content Management

85

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Breadth of Features

85

Quality of Features

84

Product Strategy and Rate of Improvement

84

Vendor Support

83

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Customization

76

WalkMe Reviews

Ruth G.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Good product, but do your research!

Likeliness to Recommend

8 /10

What differentiates WalkMe from other similar products?

I'd say that WalkMe has given us a lot of support (we use the product in a very unique way). WalkMe has realized that we are a very unique client and thus opened the doors to more elevated support/communication. That is a main differentiator to us... the relationship/support. I'd also say that we notice updates happen quickly and lots of product improvements.

What is your favorite aspect of this product?

Analytics - WalkMe has a great hub for looking into what content is used, played, ignored, etc. You can look at things high-level but also dive deeper if needed. I also like to set goals on some of our content and see how people interact with certain content features.

What do you dislike most about this product?

We can't use the product out of the box so we've had to make many "work arounds" to get the product to work the way we want. We didn't realize this throughout the sales process. We are a single page application so can't segment content based off of URL (the easiest way to build content). It's taken some time to get it right...

What recommendations would you give to someone considering this product?

Do your research! Make sure that WalkMe will work with your product. Also consider training/staffing... Since we were newer to a DAP product it took us a while to navigate process ownership. There also isn't a lot of talent out there that is familiar with WalkMe (like finding a needle in a hay stack). So think about long term content management, etc. I had to work very closely with HR to find talent that knew WalkMe and it was hard to pull resumes with WalkMe experience.

Pros

  • Respectful
  • Performance Enhancing
  • Continually Improving Product
  • Enables Productivity

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Effective Service

Syarul N.

  • Role: Consultant
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

Simple, fast and easy to use. You won't regret it!

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

Insights, Reporting, Playback

What is your favorite aspect of this product?

Insights, funnels, goals settings

What do you dislike most about this product?

Not sure about this.

What recommendations would you give to someone considering this product?

It helps the top management to make decisions fast and precise where we can track users engagement and performance with the system. We can also track it down by location or branches that the organization has easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cody B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use! Hard to set up...

Likeliness to Recommend

7 /10

What differentiates WalkMe from other similar products?

How incredibly easy WalkMe really is to use in comparison to others out there.

What is your favorite aspect of this product?

Guided support is cake, and it does exactly what it says it does, Walk Me!

What do you dislike most about this product?

Sounds funny, but there are almost too many features for anyone to utilize truly. The set up was somewhat exhausting as well.

What recommendations would you give to someone considering this product?

Take your time in reviewing your tech stack and how implementation would look across your entire business platform.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Saves Time

Cons

  • Less Efficient Service

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