Tidio Customer Reviews 2026 | Chatbots

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Tidio

Composite Score

9.1 /10

CX Score

9.4 /10

90 Reviews Write a Review

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What is Tidio?

Tidio is a customer service platform that combines live chat, a help desk, chatbots, and AI agents to help businesses deliver quick, personalized, and reliable support experiences. With Tidio’s all-in-one help desk solution, SMBs get a fast, easy-to-set-up tool for customer support and sales enablement. With Lyro, the AI customer service agent, businesses of all sizes gain a reliable, trustworthy, and continuously improving digital team member capable of resolving most incoming customer issues.

Company Details

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Awards & Recognition

Tidio won the following awards in the Chatbots category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

1 Top Rated Capabilities

1 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

6 Top Rated Capabilities

8 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

Tidio Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Tidio.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Tidio?

0% Negative

1% Neutral

99% Positive

Pros

Helps Innovate
Reliable
Transparent
Performance Enhancing

Feature Ratings

Average 83

Scheduled Availability

Translation

Workflow Processing

Integration With CRM

Knowledgebase

Personalized Service

Leads Generation

Multi-channel

Learning and Adaptability

Application Programming Interface

Voice or Text Input

Vendor Capability Ratings

Average 82

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Tidio Screenshots

Tidio Videos

Tidio Reviews

Oluwatoyin A.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2026

Solid Customer Support Tool with Room to Grow

Likeliness to Recommend

7 /10

What differentiates Tidio from other similar products?

Tidio stands out because it combines live chat, AI chatbots, and a unified inbox all in one platform. It’s easy to set up, affordable, and helps small teams manage messages from their website, email, and social media in one place. Unlike bigger, more complicated tools,

What is your favorite aspect of this product?

My favorite aspect of Tidio is its easy-to-use AI chatbots. It lets you automate answers to common questions and capture leads without needing a lot of setup or technical skills. It makes customer support feel smart, fast, and effortless, especially for small teams.

What do you dislike most about this product?

The biggest drawback of Tidio is that some advanced features are limited unless you upgrade to higher plans. Features like deep analytics, multi-channel messaging beyond the basics, and more customizable chatbot flows could be better. For growing businesses, you might quickly hit these limits.

What recommendations would you give to someone considering this product?

Tidio is ideal for small to medium businesses that want an easy-to-use chat platform with AI automation. It lets you manage website, email, and social messages in one place and is quick to set up. While some advanced features require higher-tier plans, it’s a smart and affordable way to engage customers.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Emmy H.

Role: C-Level
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

Tidio is the best live chat for free

Likeliness to Recommend

9 /10

What differentiates Tidio from other similar products?

Integrates with WhatsApp at no additional cost and with straight WABA integration unlike other tools that use third parties

What is your favorite aspect of this product?

Ease of customisation of the chat widget with our own branding and marketing materials which help us show promotions in forms of graphic right within the widget

What do you dislike most about this product?

Has no secure installation of the widget to log the user names once logged into our system which makes it hard to automatically understand the name of the person we are chatting with

What recommendations would you give to someone considering this product?

I would recommend it for an affordable live chat

Pros

Helps Innovate
Effective Service
Inspires Innovation
Caring

Adebayo T.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2025

Simple effective and straightforward

Likeliness to Recommend

10 /10

What differentiates Tidio from other similar products?

It is minimalistic in nature and very use friendly which makes it more fun to easy to access

What is your favorite aspect of this product?

The AI powered feature comes in very handy making sure we dont need to answer every question manually

What do you dislike most about this product?

The cost as well as the A.I powered feature I would prefer if I can train the A.I to full perfection as sometimes some wrong answers could slip in

What recommendations would you give to someone considering this product?

If you can take care of the cost, please do go for it most especially the user interface is very easy to use and also setup as well

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Tidio

What is Tidio?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

Tidio Ratings

93 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Tidio?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Translation Supports automatic translate to multiple languages.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Tidio Screenshots

Dark - Shopify - Resolution rate

Dark - Shopify - Chat Flows

Dark - Shopify - Product-recommendation

Dark - Shopify - Helpdesk

Dark - Shopify - Livechat

Dark - Shopify - Integrations

Dark - Shopify - Security

Tidio Videos

Tidio Reviews

Oluwatoyin A.

Solid Customer Support Tool with Room to Grow

Likeliness to Recommend

Pros

Emmy H.

Tidio is the best live chat for free

Likeliness to Recommend

Pros

Adebayo T.

Simple effective and straightforward

Likeliness to Recommend

Pros

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