Customer Relationship Management

Response
Distribution
0Reviews

Thunderhead

Thunderhead One Engagement Hub

Businesses think in terms of sales, service and marketing to customers. Your customers are only interested in what’s relevant to them. It’s a complex puzzle for you to solve: your customers have an ever-increasing choice of how they talk with you; your brand is already handling a raft of internal processes and systems. ONE has been designed to piece this puzzle together. It allows brands to bridge that gap and plug into whatever you already have. Because the best brands want happy customers.

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Composite Score

Composite
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CX Score

CX
Score

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Emotional Footprint

Emotional
Footprint

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Likeliness to Recommend

Likeliness
to Recommend

Customer Relationship Management

Response
Distribution
0Reviews
Category Features
  • Account and Contact Management
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  • Activity and Workflow Management
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  • Analytics and Reporting
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  • Collaboration
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  • Customer Service Management
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  • Lead Management
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  • Marketing Management
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  • Mobile
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  • Quote Contract and Proposal
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  • Sales Management
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  • Telephony and Call Center Management

Sample Report

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A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role
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Product Scorecard

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