What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
Service Catalog
End User Support Solutions
Technician Administration
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
Lina M.
- Role: Finance
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2022
ITSM tool with excellent multi-device capability
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
A robust solution that integrates knowledge base features for quality end user self service. It helped us to integrate our business applications, systems management and IT tools all in one platform, A highly-functional product that is able to support multiple devices and quality reporting and end-user support.
What is your favorite aspect of this product?
Intuitive interface that makes it easy of use. Ease of implementation. Ease of IT administration. Quality features. Easy to customize. Quality training.
What do you dislike most about this product?
Nothing to dislike about TeamDynamix features and its functionalities, the tool is easy to use and get started with much less efforts. It is easy to customize its knowledge base and integrates well with other IT tools in use. I like the availability of quality end user training and support.
What recommendations would you give to someone considering this product?
A Powerful solution that is going to improve your level of IT service delivery and will drive to better project outcomes within your organization. Easy to use and to implement with lots of incredible features and multi-device capabilities.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2021
Efficient end-user self service saves IT time
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Jeff S.
- Role: C-Level
- Industry: Government
- Involvement: Business Leader or Manager
Submitted Dec 2021
Easy to use and integrate, pricing is competitive.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
The feature set included with TeamDynamix along with the ease but a wide range of configuration options allows this to be used by departments other than IT. While geared toward ITSM, this can be set up for any organization or department.
What is your favorite aspect of this product?
How easy the product is to use for our end users, and the ability for the product to be used as a enterprise service catalog and not only IT.
What do you dislike most about this product?
There isn't anything to dislike.
What recommendations would you give to someone considering this product?
TeamDynamix is a fantastic product. The support and onboarding was wonderful. Even after the cutover into production, the support and success management teams are there for you. They are open to suggestions of new features and provide a wide array of solutions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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