What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Trustworthy
- Acts with Integrity
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Multi-Site Functionality
Technician Administration
Reporting
Integrated Knowledge Management
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
Nicholas F.
- Role: Information Technology
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2021
Full suite of ITSM/ESM affordable applications
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Full suite of ITSM/ESM applications, excellent implementation methodology, implementation led by Team Dynamix-no need to engage or pay a third party system integrator, excellent customer service, significantly less cost for implementation and licensing as compared to competitors.
What is your favorite aspect of this product?
Ease of use and administration. Flexibility.
What do you dislike most about this product?
Nothing I dislike, however reporting engine could be enhanced to more than tabular reports with minimal visualizations (charts and graphs).
What recommendations would you give to someone considering this product?
Team Dynamix is an excellent "starter kit' for organizations looking to get started with ITSM/ESM. The barrier to entry from a cost and complexity perspective is low. Ease of implementation and use accelerates maturity within ITSM/ESM. Due to architecture and depth of the platform, Team Dynamix can scale to accommodate growth.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vanessa C.
- Role: Operations
- Industry: Other
- Involvement: Initial Implementation
Submitted Sep 2021
TeamDynamix is a one stop solution for ITSM
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
One stop solution for IT services, project management and project portfolio management in one place.
What is your favorite aspect of this product?
Configurable to any level of ITIL adoption. Easy to use and operate without any technical know how. Webhooks and APIs accomodate integration supported by full service for implementation. Excellent support team from TeamDynamix.
What do you dislike most about this product?
Nothing to dislike, it provides all to what we need.
What recommendations would you give to someone considering this product?
TeamDynamix is highly flexible and will provide a one stop solution to all your management needs and requirements.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Khushboo M.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Because of its features Features
What is your favorite aspect of this product?
Its features
What do you dislike most about this product?
Very expensive
What recommendations would you give to someone considering this product?
Not really
Pros
- Fair
- Generous Negotitation
- Helps Innovate
- Continually Improving Product
Please tell us why you think this review should be flagged.
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