What is TeamDynamix ITSM?
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Trustworthy
- Acts with Integrity
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Self Serve
End User Support Solutions
Service Catalog
Multi-Site Functionality
Technician Administration
Reporting
Integrated Knowledge Management
Multi Device Capability
Integration With IT Tools
Business Application Integration
Systems Management Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix ITSM Reviews
Karen B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
The features that we need for the price point.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Our previous solution was too complicated for our needs. TeamDynamix provides the codeless options we need with a very user friendly client portal and support technician UI. Their service desk is very responsive and great to work with.
What is your favorite aspect of this product?
The Service Catalog is easy to set up and manage--99% fewer complaints than previous solution. Can customize request forms and assign to correct support team based on form completion.
What do you dislike most about this product?
Enhancements often referenced but prioritization not clear. Focus is on new product development, like AI. Also, there isn't on-demand training.
What recommendations would you give to someone considering this product?
Our needs and staffing didn't warrant one of the giant solutions. TeamDynamix is perfect for our needs, and we still have plenty to implement.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Respectful
Cons
- Vendor's Interest First
- Under Delivered
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2023
Awesome product / service and ease of use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Donna F.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2023
Support is fantastic and features are beneficial!
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
TDX provides the tools that are required for success within our organization at an affordable rate.
What is your favorite aspect of this product?
The features are conducive with the needs of our environment.
What do you dislike most about this product?
The product does not include an out of box solution for some of the integrations that will be needed.
What recommendations would you give to someone considering this product?
Anyone considering this product should do a thorough review of all of the features prior to making a decision. I can attest to the fact that they have the highest level of support and will work with you to overcome any obstacles that may be presented.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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