SurveyMonkey Customer Reviews 2026 | Survey Software

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SurveyMonkey

Composite Score

8.8 /10

CX Score

8.9 /10

181 Reviews Write a Review

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What is SurveyMonkey?

SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

Company Details

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Awards & Recognition

SurveyMonkey won the following awards in the Survey Software category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

SurveyMonkey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey?

2% Negative

7% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Saves Time
Performance Enhancing

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Data Analysis and Visualization

Multi-Media Support

Mobile Support

Role and User Management

Customizable Branding

Branching and Logic

Collaboration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.5

View SurveyMonkey in this category (opens in a new tab)

Voice of the Customer

Score 8.5

View SurveyMonkey in this category (opens in a new tab)

Online Forms

Score 7.5

View SurveyMonkey in this category (opens in a new tab)

SurveyMonkey Videos

SurveyMonkey Reviews

Role: Operations
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2021

You get what you pay for!

Likeliness to Recommend

8 /10

Pros

Effective Service
Continually Improving Product
Enables Productivity
Inspires Innovation

Cons

Vendor's Interest First
Less Friendly Negotiation

Role: Operations
Industry: Other
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted May 2021

Easy to set up and use.

Likeliness to Recommend

10 /10

Pros

Reliable
Effective Service
Saves Time
Fair

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2021

Easy to use, and affordable.

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

SurveyMonkey

What is SurveyMonkey?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

SurveyMonkey Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love SurveyMonkey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

Online Forms

SurveyMonkey Videos

AI Overview Video (1920x1080)

SurveyMonkey Reviews

You get what you pay for!

Likeliness to Recommend

Pros

Cons

Easy to set up and use.

Likeliness to Recommend

Pros

Easy to use, and affordable.

Likeliness to Recommend

Pros

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Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Data Analysis and Visualization

Multi-Media Support

Mobile Support

Role and User Management

Customizable Branding

Branching and Logic

Collaboration

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement