SurveyMonkey Customer Reviews 2025 | Survey Software

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SurveyMonkey

Composite Score

8.8 /10

CX Score

8.9 /10

177 Reviews Write a Review

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What is SurveyMonkey?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. Build surveys fast, respond and adapt to trends, and make big decisions confidently. Leverage the power of AI to cut through the noise and uncover meaningful insights quickly.

Company Details

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Awards & Recognition

SurveyMonkey won the following awards in the Survey Software category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

6 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

4 Top Rated Capabilities

5 Top Rated Features

2022

2021 Data Quadrant Champion

2021

SurveyMonkey Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey?

2% Negative

8% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Data Analysis and Visualization

Mobile Support

Customizable Branding

Role and User Management

Multi-Channel Distribution

Collaboration

Branching and Logic

3rd-Party Integrations

Vendor Capability Ratings

Average 84

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.7

View SurveyMonkey in this category (opens in a new tab)

Voice of the Customer

Score 8.3

View SurveyMonkey in this category (opens in a new tab)

SurveyMonkey Reviews

Chris M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Why I chose SurveyMonkey

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

Unlike other survey tools I have tried, it feels like a helpful friend guiding me through my tasks. This makes creating surveys a breeze even for someone who is not a tech wizard.

What is your favorite aspect of this product?

SurveyMonkey Enterprise is an awesome tool that helps you create surveys and get feedback easily. It is perfect for schools, hospitals and many businesses. Its strong security features protect your information while making it simple to ask and receive answers.

What do you dislike most about this product?

It is a perfect platform, its all services are working great even the customer support is superb and responsive.

What recommendations would you give to someone considering this product?

It is a good tool for anyone who loves making surveys and wants to hear what others think. It takes the stress out of getting feedback and makes it feel like a fun project. You might really enjoy it, just like I do.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Caring

Lisa G.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

The Super Smart Survey Helper

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey from other similar products?

The specialty of SurveyMonkey is its friendly design.

What is your favorite aspect of this product?

One of the best things about SurveyMonkey is the colorful graphs and charts that show the survey results. Seeing my answers turn into bright pictures is so exciting. It helps me understand the information better and I love sharing these visuals with my team. It feels like I am showing them a cool treasure map of feedback.

What do you dislike most about this product?

A little con I noticed is that it can be slow sometimes especially when I am working on big surveys with lots of questions. Waiting for the pages to load can be annoying. I really wish it could run faster so I could see my results without the long wait.

What recommendations would you give to someone considering this product?

I definitely say go for it.

Pros

Performance Enhancing
Inspires Innovation
Saves Time
Respectful

Naveen G.

Role: Human Resources
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Quick way to collect surveys with simplest design

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey from other similar products?

Survey Monkey's simplest design and easy to use makes it one of the best tool for quick surveys

What is your favorite aspect of this product?

Being an HR, it gives me freedom to get employees opinion about trainings or programmes and helps with the accurate data.

What do you dislike most about this product?

There could have been more customisation options and few different ways to reflect the data/surveys

What recommendations would you give to someone considering this product?

You should consider Survey Monkey for collecting quick responses in simplest way.

Pros

Reliable
Enables Productivity
Caring
Helps Innovate

SurveyMonkey

What is SurveyMonkey?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2021 Data Quadrant Champion

SurveyMonkey Ratings

88 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love SurveyMonkey?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Collaboration Invite people to review or edit the survey before sending them out.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Reviews

Chris M.

Why I chose SurveyMonkey

Likeliness to Recommend

Pros

Lisa G.

The Super Smart Survey Helper

Likeliness to Recommend

Pros

Naveen G.

Quick way to collect surveys with simplest design

Likeliness to Recommend

Pros

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Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Multi-Media Support

Data Analysis and Visualization

Mobile Support

Customizable Branding

Role and User Management

Multi-Channel Distribution

Collaboration

Branching and Logic

3rd-Party Integrations

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement