What is SurveyMonkey?
SurveyMonkey is the world’s most popular AI-powered platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Company Details
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Get AssistanceSurveyMonkey Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
91 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey?
Pros
- Reliable
- Effective Service
- Inspires Innovation
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Drag and Drop Design
Security
State Transformation
Workflow Automation
APIs and Integration
Mobility
Electronic Signatures
Version Management
Data Analysis and Survey Function
Field Configuration and Customization
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of Implementation
Ease of Data Integration
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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SurveyMonkey Reviews
Lisa H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Assist in creating formal-looking forms quickly
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
One of the main motives we have crossed Wufoo as our form builder is the simplicity with which forms can be readily created with sophisticated bifurcation and semantics. In addition to that, it is quite simple to use it also offers some amazing features, such as the ability to set a cap on the amount of form submissions.
What is your favorite aspect of this product?
I adore how simple this stuff is to use. I can quickly put together a professional form and discover it all in a user-friendly layout. I particularly appreciate how simple it has been made by Wufoo to include forms on our website. There are many options and the adaptability it offers during form creation is really admirable. This makes a significant difference when creating forms.
What do you dislike most about this product?
The user interface is straightforward to use, however, it also has certain shortcomings: it isn't readily modifiable. It is beginning to feel stale and isn't responding as well as it should. With sophisticated structures, forms and reports are not as strong or effective as I have anticipated.
What recommendations would you give to someone considering this product?
Wufoo is unquestionably a great option if you're seeking a decent form builder. The appearance of your forms can also be readily customized if you fully understand what you're doing with CSS. Wufoo makes it simple to appropriately personalize the appearance of a single form while preserving a uniform appearance across forms.
Pros
- Unique Features
- Efficient Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Nderitu G.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted May 2022
Perfect Business eForms Solution
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
When it comes to creating online forms, Wufoo offers best features. It's affordable and effortless to use.
What is your favorite aspect of this product?
I like that Wufoo makes forms creation easy. The software is affordable It comes with ready to use templates
What do you dislike most about this product?
Wufoo has nothing to hate. It has been great
What recommendations would you give to someone considering this product?
For online forms creation and data collection, I like recommend Wufoo to kthey businesses as it has worked well for us
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Ndiga M.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2022
A Great eForms Solution For Business
Likeliness to Recommend
What differentiates SurveyMonkey from other similar products?
With Wufoo it's easy to automate business workflow thanks to the ease of creating and sharing forms
What is your favorite aspect of this product?
Deploying and understanding Wufoo is straightforward Using Wufoo is easy and creating forms is easy thanks to ready to use templates
What do you dislike most about this product?
Wufoo is the best I have used and no complaints
What recommendations would you give to someone considering this product?
For businesses looking for an eForms software, I recommend Wufoo. It's affordable, offers more features and using it is straightforward
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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