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SuperOffice

SuperOffice CRM

Composite Score

7.3 /10

CX Score

7.5 /10

7 Reviews Write a Review

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What is SuperOffice CRM?

A complete CRM suite of powerful features to help you create happy, smiling customers

Company Details

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SuperOffice CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SuperOffice CRM?

3% Negative

0% Neutral

97% Positive

Pros

Efficient Service
Respectful
Helps Innovate
Caring

Cons

Security Frustrates

Feature Ratings

Average 86

Quote Contract and Proposal

Telephony and Call Center Management

Sales Management

Activity and Workflow Management

Collaboration

Customer Service Management

Analytics and Reporting

Mobile

Marketing Management

Lead Management

Account and Contact Management

Vendor Capability Ratings

Average 79

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

SuperOffice CRM Reviews

videlis w.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Getting Closer to Customers with the Software.

Likeliness to Recommend

10 /10

What differentiates SuperOffice CRM from other similar products?

With SuperOffice CRM, the interest of the clients is what comes first, something which makes them deliver high quality services. Furthermore, there is the analytical reporting feature, which makes us understand the extent to which our customers are happy or satisfied. Nonetheless, the interaction with SuperOffice CRM is friendly, making all users happy and feel acknowledged.

What is your favorite aspect of this product?

SuperOffice CRM is an advanced program, which holds the mindset and the desires of the user to In fact, SuperOffice CRM is the only tool which critically focuses on the interest of the clients. Again, SuperOffice CRM supports all forms of buying and purchasing in a company, making the business easy to be executed online and this supports the entire transparency process.

What do you dislike most about this product?

The advantage of SuperOffice CRM is where they consider the customer as the main boss, and nothing that happens without his consent, making the application transparent and equitable. On prices, more precisely, the terms and conditions has been made easy, and hence, SuperOffice CRM is a top notch program.

What recommendations would you give to someone considering this product?

That most of the businesses are currently conducted online, and SuperOffice CRM is the renowned application which has a precise way of handling all the necessary customers relating issues, and in the end, you will make high sales and profits.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

SuperOffice CRM

What is SuperOffice CRM?

Company Details

Book a Free Demo Today!

SuperOffice CRM Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love SuperOffice CRM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

SuperOffice CRM Reviews

videlis w.

Getting Closer to Customers with the Software.

Likeliness to Recommend

Pros

Feature Ratings

Quote Contract and Proposal

Telephony and Call Center Management

Sales Management

Activity and Workflow Management

Collaboration

Customer Service Management

Analytics and Reporting

Mobile

Marketing Management

Lead Management

Account and Contact Management

Vendor Capability Ratings

Ease of Customization

Ease of IT Administration

Ease of Data Integration

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features