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Square, Inc.

Square POS

Composite Score

7.5 /10

CX Score

7.5 /10

158 Reviews Write a Review

Claim Software

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details

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Awards & Recognition

Square POS won the following awards in the Retail POS category

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2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2026

Conflict Resolution

2025

2025 Data Quadrant Champion

2025

6 Top Rated Capabilities

5 Top Rated Features

2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

Service Experience
Conflict Resolution

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Strategy and Innovation
Service Experience
Conflict Resolution

2022

Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

88 Plan to Renew

3
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

9% Negative

10% Neutral

81% Positive

Pros

Performance Enhancing
Reliable
Enables Productivity
Fair

Feature Ratings

Average 80

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

PCI and EMV Compatible

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

Analytics and Reporting

Inventory Control

Multi-location

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Square POS Reviews

Role: C-Level
Industry: Recreation
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Apr 2020

Very effective product

Likeliness to Recommend

7 /10

Pros

Performance Enhancing
Security Protects
Helps Innovate
Reliable

Cons

Wastes Time
Under Delivered

Role: C-Level
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Mar 2020

Great for small businesses

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Inspires Innovation

Khema P.

Role: Student Academic
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2020

Product usage handles with ease

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Platform is easy to use and guidance is easy to look into.

What is your favorite aspect of this product?

How everything is transparent and is not hidden in any extra folders

What do you dislike most about this product?

I don't have any dislikes at this time.

What recommendations would you give to someone considering this product?

Interface is easy to use and Q&A is very informative when I have questions.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Square POS

What is Square POS?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

Square POS Ratings

85 Likeliness to Recommend

1 Since last award

88 Plan to Renew

3 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Square POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Multi-location Standardly, customers have the ability to add locations and devices, and these added locations are regarded as billable.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square POS Reviews

Very effective product

Likeliness to Recommend

Pros

Cons

Great for small businesses

Likeliness to Recommend

Pros

Khema P.

Product usage handles with ease

Likeliness to Recommend

Pros

Most Popular Square POS Comparisons

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Clover Flex

1
Since last award

3
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Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

PCI and EMV Compatible

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

Analytics and Reporting

Inventory Control

Multi-location

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement