Splunk IT Service Intelligence Logo
Splunk IT Service Intelligence Logo
Splunk

Splunk IT Service Intelligence

7.8 /10
Category
Splunk IT Service Intelligence
7.8 /10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


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Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

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Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

86 Likeliness to Recommend

94 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
4% Neutral
92% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Helps Innovate

Feature Ratings

Average 78

Event & Alert Management Automation

84

Analyze Activity Data

83

Analyze Discovery Data

81

Operational Task Automation

81

Security Operations Automation

81

Incident Management Automation

79

Data Visualization

79

Machine Learning

78

Performance & Capacity Management Automation

77

Explainable and Trainable Algorithms

74

Problem Management Automation

73

Vendor Capability Ratings

Average 77

Breadth of Features

78

Usability and Intuitiveness

78

Ease of Data Integration

78

Business Value Created

78

Quality of Features

77

Ease of IT Administration

77

Vendor Support

76

Product Strategy and Rate of Improvement

76

Ease of Customization

76

Availability and Quality of Training

76

Ease of Implementation

75

Splunk IT Service Intelligence Reviews

Mary W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Splunk ITSI monitors the infrastructure well

Likeliness to Recommend

8 /10

What differentiates Splunk IT Service Intelligence from other similar products?

We are using Splunk ITSI to prevent hardware resource issues and help our staff troubleshoot issues should they arise.

What is your favorite aspect of this product?

Splunk ITSI is an advanced AIOps platform, event manager, and robust infrastructure monitoring tool. For tracking, we use Splunk and make use of the free content packs that are offered out of the box. Detailed, real-time data on service availability and display was made available to the company.

What do you dislike most about this product?

The fallowing are some drawbacks: When is the next patch and maintenance window? Access control for role-based or multi-tenant ITSI

What recommendations would you give to someone considering this product?

If your environment has 100 devices or more, or if you work in a field where monitoring critical devices is essential, ITSI is the way to go. Key performance indicators and the ability to configure alerts should be customizable.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Acts with Integrity

Dinesh B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Features of Splunk AIOps

Likeliness to Recommend

10 /10

What differentiates Splunk IT Service Intelligence from other similar products?

AIOps can help in identifying the root causes of problems by analyzing data from various sources. It prevents the downtime. It helps organizations proactively monitor and identify & address issues before it gets affected to the customer.

What is your favorite aspect of this product?

Anomaly Detection, Incident Response, Root Cause Analysis.

What do you dislike most about this product?

Compatibility issues, cost, Learning curve-users who are new to machine learning and artificial intelligence concepts needs better training.

What recommendations would you give to someone considering this product?

I would highly recommend to use it to make their Incident Management easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Advita M.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Really useful Product with excellent features

Likeliness to Recommend

7 /10

What differentiates Splunk IT Service Intelligence from other similar products?

One of the big differentiators for AIOps platforms is their ability to collect all formats of big data in varying velocity and volume.

What is your favorite aspect of this product?

Splunk is a powerful monitoring and analysis tool that collects, indexes, and analyzes machine-generated data in real-time.

What do you dislike most about this product?

Nothing as major but the dashboards can be more organized and accurate for client presentation.

What recommendations would you give to someone considering this product?

Must use and also give it a try. It will make daily activities much easier.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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