Splunk IT Service Intelligence Logo
Splunk IT Service Intelligence Logo
Splunk

Splunk IT Service Intelligence

8.2 / 10
Category
Splunk IT Service Intelligence
8.2 / 10

What is Splunk IT Service Intelligence?

Splunk ITSI is a powerful tool for infrastructure monitoring, event management and mature AIOps platforms.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Splunk IT Service Intelligence won the following awards in the AIOps category

Filter By

Splunk IT Service Intelligence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Splunk IT Service Intelligence.

86 Likeliness to Recommend

93 Plan to Renew

75 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Splunk IT Service Intelligence?

4% Negative
5% Neutral
91% Positive

Pros

  • Enables Productivity
  • Unique Features
  • Security Protects
  • Reliable

Feature Ratings

Average 78

Event & Alert Management Automation

83

Analyze Activity Data

83

Security Operations Automation

81

Analyze Discovery Data

81

Data Visualization

81

Operational Task Automation

80

Incident Management Automation

79

Machine Learning

76

Performance & Capacity Management Automation

75

Explainable and Trainable Algorithms

73

Problem Management Automation

72

Vendor Capability Ratings

Average 76

Quality of Features

95

Ease of Customization

91

Product Strategy and Rate of Improvement

91

Vendor Support

91

Business Value Created

89

Ease of Data Integration

89

Ease of Implementation

89

Ease of IT Administration

89

Availability and Quality of Training

87

Breadth of Features

87

Usability and Intuitiveness

85

Splunk IT Service Intelligence Reviews

Dinesh B.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Features of Splunk AIOps

Likeliness to Recommend

10 / 10

What differentiates Splunk IT Service Intelligence from other similar products?

AIOps can help in identifying the root causes of problems by analyzing data from various sources. It prevents the downtime. It helps organizations proactively monitor and identify & address issues before it gets affected to the customer.

What is your favorite aspect of this product?

Anomaly Detection, Incident Response, Root Cause Analysis.

What do you dislike most about this product?

Compatibility issues, cost, Learning curve-users who are new to machine learning and artificial intelligence concepts needs better training.

What recommendations would you give to someone considering this product?

I would highly recommend to use it to make their Incident Management easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Advita M.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Really useful Product with excellent features

Likeliness to Recommend

7 / 10

What differentiates Splunk IT Service Intelligence from other similar products?

One of the big differentiators for AIOps platforms is their ability to collect all formats of big data in varying velocity and volume.

What is your favorite aspect of this product?

Splunk is a powerful monitoring and analysis tool that collects, indexes, and analyzes machine-generated data in real-time.

What do you dislike most about this product?

Nothing as major but the dashboards can be more organized and accurate for client presentation.

What recommendations would you give to someone considering this product?

Must use and also give it a try. It will make daily activities much easier.

Pros

  • Enables Productivity
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Krishanu C.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Easy to use and great features as well.

Likeliness to Recommend

9 / 10

What differentiates Splunk IT Service Intelligence from other similar products?

It provides a unified platform for monitoring, troubleshooting and incident response. It incorporates machine learning to analyze vast amounts of data generated by IT systems.it also has features of alerting and incident management. The customization capabilities offered are too good.

What is your favorite aspect of this product?

Machine learning capabilities

What do you dislike most about this product?

The complexity and the learning curve is a bit tough if you are a beginner.

What recommendations would you give to someone considering this product?

When considering the adoption of Splunk AIOps Platform or any similar product, it's important to carefully evaluate the specific needs and requirements of your organization. Here are some recommendations for someone considering Splunk AIOps: Understand Your IT Environment: Assess the complexity and scale of your IT environment. Consider the types of data sources, the volume of data, and the variety of systems in your infrastructure. Evaluate Use Cases: Identify specific use cases and challenges within your IT operations that you intend to address with an AIOps solution.

Pros

  • Generous Negotitation
  • Effective Service
  • Caring
  • Respectful

Most Popular Splunk IT Service Intelligence Comparisons