Spendesk Platform Customer Reviews 2023

What is Spendesk Platform?

Spendesk is an all-in-one spend management solution that delivers more control, visibility, and automation to today's finance teams. Combine spend approvals, virtual cards, physical cards, expense reimbursements, and invoice management into a single source of truth. With automated reconciliation processes and complete pre-spend control, finance teams are empowered to make smarter spending decisions.

Company Details

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Awards & Recognition

Spendesk Platform won the following awards in the Expense Management category

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2023 Emotional Footprint Champion

Latest Award, 2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2023

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

Spendesk Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Spendesk Platform.

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Spendesk Platform?

0% Negative

23% Neutral

77% Positive

Pros

Helps Innovate
Trustworthy
Effective Service
Client Friendly Policies

Feature Ratings

Average 89

Receipt Image Submission

94

Expense Detail Tracking

91

Approval Workflow

90

Desktop Browser Support

89

Single Sign-On (SSO)

88

Expense Itemization

88

Mobile App or Mobile Browser Support

85

Travel Profile

75

Expense Policy Aware

75

Travel and Accommodation Booking

75

Optical Character Recognition

75

Vendor Capability Ratings

Average 86

Quality of Features

100

Ease of Customization

96

Ease of Implementation

96

Ease of IT Administration

96

Availability and Quality of Training

93

Ease of Data Integration

93

Product Strategy and Rate of Improvement

93

Usability and Intuitiveness

92

Business Value Created

85

Vendor Support

78

Breadth of Features

77

Also Featured in...

AP Automation

Score 7.9

View Spendesk Platform in this category (opens in a new tab)

Spendesk Platform Reviews

Francois B.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy of use but a lack of complete credit card mgt

Likeliness to Recommend

6 / 10

What differentiates Spendesk Platform from other similar products?

a great way to manage and control expenses

What is your favorite aspect of this product?

the easyness of creating credit card

What do you dislike most about this product?

credit card being erased after each payment

What recommendations would you give to someone considering this product?

be careful on the end usage

Pros

Helps Innovate
Effective Service
Continually Improving Product
Reliable

Carl O.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Best expense tool ever

Likeliness to Recommend

10 / 10

What differentiates Spendesk Platform from other similar products?

It's simplicity. As an end user who has monthly expenses to run and upload each month, the time is takes me to complete this process is far quicker than previous providers I have used.

What is your favorite aspect of this product?

The upload receipt functionality, it saves me from having to manually input the date, amount, merchant and other information as Spendesk automatically detects all this info for me.

What do you dislike most about this product?

There is nothing I dislike about it. As an end user, it's incredibly easy to use and doesn't everything you need it to.

What recommendations would you give to someone considering this product?

I was not involved in implementation so not sure how easy the setup was, or how pricey it is, but taking those aspects out, I would recommend Spendesk to anyone.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Marc C.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jan 2023

Very useful and easy to use. Save a lot of time!

Likeliness to Recommend

10 / 10

What differentiates Spendesk Platform from other similar products?

I don't know

What is your favorite aspect of this product?

Mobile App is great : registering an expense is straight forward and easy. Save time and avoid frustration compared to many companies expense management policy.

What do you dislike most about this product?

nothing, really

What recommendations would you give to someone considering this product?

Think about how much time and energy your employee will save, and the decision will be easy to make ;-)

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

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Spendesk Platform

Spendesk Platform

What is Spendesk Platform?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Spendesk Platform Ratings

89 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Spendesk Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Mobile App or Mobile Browser Support Facilitates the use of the mobile device to capture receipt images, allowing feature expense tracking and submission, with the convenience of mobility.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Also Featured in...

AP Automation

Spendesk Platform Reviews

Francois B.

Easy of use but a lack of complete credit card mgt

Likeliness to Recommend

Pros

Carl O.

Best expense tool ever

Likeliness to Recommend

Pros

Marc C.

Very useful and easy to use. Save a lot of time!

Likeliness to Recommend

Pros

Most Popular Spendesk Platform Comparisons

Webexpenses

Concur Expense

Quickbooks Expense Tracking​

Expensify

Workday Spend Management

Zoho Expense

Feature Ratings

Receipt Image Submission

Expense Detail Tracking

Approval Workflow

Desktop Browser Support

Single Sign-On (SSO)

Expense Itemization

Mobile App or Mobile Browser Support

Travel Profile

Expense Policy Aware

Travel and Accommodation Booking

Optical Character Recognition

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Business Value Created

Vendor Support

Breadth of Features

Quickbooks Expense Tracking