Smartsheet Customer Reviews 2026 | Project Management

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

270 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Contract Negotiation
Conflict Resolution

Latest Award, 2026

3 Top Rated Capabilities

2 Top Rated Features

2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Transparent

Feature Ratings

Average 83

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Document Management

Dependency and Milestone Tracking

Reporting

Time & Expense Tracking

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.0

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

helena r.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Fantastic app with Gantt charts and due dates.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Excellent app for task assignment and prioritization. Terrific with instant messaging for team collaboration. Great with project planning and reporting.

What is your favorite aspect of this product?

Great for project planning and budgeting for activities. Reliable to set due dates to tasks. Convinient with Gantt charts. Great with team collaboration.

What do you dislike most about this product?

Excellent app for team collaboration and instant messaging.

What recommendations would you give to someone considering this product?

Yes it's an excellent app for team collaboration and instant messaging. Reliable with Gantt charts. Excellent for task assignment and prioritization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Donald B.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Ideal software to manage and control many projects

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Gantt chart design is one of the most prominent features of Smartsheet. Graphics represent task scheduling visually, clearly and easily. You can start from a default template or create them from scratch. Its interactive features make customization easy, and the use of conditional formats to highlight tasks or status levels with different colors also helps.

What is your favorite aspect of this product?

Smartsheet is an intuitive and easy-to-use tool that makes it easy for multiple people to collaborate in real time and stay up-to-date on any progress or changes in the project. Online editing, rescheduling tasks, adjusting deadlines, email messages for notifications, and the ability to share files are valuable utilities. Even through an alert system, it warns when there has been a readjustment in the project.

What do you dislike most about this product?

The biggest cons of Smartsheet are related to a more task-oriented rather than resource-focused orientation, first and second, the fact that it does not present the ability to mark project baselines. Consequently, it does not offer a comparative view of the changes that are taking place in the Gantt chart.

What recommendations would you give to someone considering this product?

Smartsheet is a software that is ideal for managing and controlling many types of projects, especially those that require teamwork, but also for creating task lists, managing customer information, preparing sales forecasts, planning events or controlling processes business in general.

Pros

Efficient Service
Effective Service
Caring
Saves Time

Mary N.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

An exceptional product for project management.

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet is a smart solid software that enables you to manage your daily tasks and projects with ease. I like it because it makes my work more easier and efficient. It is simple to implement and set up.

What is your favorite aspect of this product?

My favorite aspect of smartsheet is its usability and simplicity, it is easy, simple and fast to install and set up. It allows you to create and assign tasks faster. Again, smartsheet allows you to manage your task and project with ease. I like the customer service, very responsive and friendly.

What do you dislike most about this product?

I have nothing to mention as a disappointment. Smartsheet is a super incredible platform for project and task management.

What recommendations would you give to someone considering this product?

I recommend Smartsheet for project and task management. Smart and reliable solution for task and project management.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

helena r.

Fantastic app with Gantt charts and due dates.

Likeliness to Recommend

Pros

Donald B.

Ideal software to manage and control many projects

Likeliness to Recommend

Pros

Mary N.

An exceptional product for project management.

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Document Management

Dependency and Milestone Tracking

Reporting

Time & Expense Tracking

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support