In Partnership With SelectHub
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Smartsheet.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Time & Expense Tracking
Resource Management
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Smartsheet Reviews
Philip S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2022
Best for team collaboration!!
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Very easy to understand.
What is your favorite aspect of this product?
The powerful idea of SmartSheet is what I appreciate best about it. At the point when I initially began utilizing it, it was a form in my psyche's Excel cloud. As how I might interpret my foundation has developed, I've come to see the value by they way you can do as such a lot more representations, designs, and expert things with it. SmartSheet's most useful element is its simple UI, which makes it an astounding hierarchical instrument. It was basic and fast for a very long time from across the group to submit. We have far off colleagues, and it was easy to team up on an information sheet.
What do you dislike most about this product?
I would rather avoid the way that there are no highlights for record troubles. Assuming there was a component for that, it wasn't effectively available. It would be gainful to incorporate a page with examples for the different characteristics. I would have likewise invited a client care line. It's hard to get somebody to get the telephone. What I find troublesome is regularly considering others. Large numbers of my associates have observed it trying to chip away at SmartSheet inferable from an assortment of issues, including abhorrence for change, newness to innovation, and anxiety toward disappointment.
What recommendations would you give to someone considering this product?
This is the application to utilize assuming you need a unique undertaking the executives arrangement that is cloud-based and permits you to easily communicate with a few people. I would suggest investing some energy getting more familiar with every one of the highlights accessible. This program has a ton of undiscovered possibility and can accept it to the extent that you need, and it additionally coordinates successfully with different applications.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ann M. F.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2022
Creative Project Management Team's Favorite
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Our creative team prefers Smartsheet over other project management tools or applications as it's a cleaner look and easier to learn and navigate. They also like being able to see various views depending on need, team and project
What is your favorite aspect of this product?
It is easy to learn and teach coworkers how to create and use
What do you dislike most about this product?
I don't know that we've ever been able to contact someone for support. It's also challenging to find support or training documentation
What recommendations would you give to someone considering this product?
If you are looking for an easy to learn project management tool with various views including a visual and calendar view, this should be your top choice!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Efficient Service
- Less Effective Service
Please tell us why you think this review should be flagged.
Valentina G.
- Role: Finance
- Industry: Other
- Involvement: Initial Implementation
Submitted Mar 2022
Smartsheet is more than a CRM it's the best choice
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Since installing this software in the office, I have been able to complete my assigned activities and tasks more easily, as they are more visible on the sheet, than in the other CRM. The cells can be put together to create a summary of the information. For me it is the ideal CRM.
What is your favorite aspect of this product?
It is as intuitive as an Excel sheet, which makes it very easy to use, but it has many more built-in functions to successfully manage each activity. The real-time task updates are a great help to know the real status of the project. Alarms and notifications are great for reminding you of activities that might be overlooked.
What do you dislike most about this product?
I have few complaints with this software, although I wish its mobile app was as comprehensive as its web version is. Another flaw is that it takes a long time to upload files to the cloud, depending on the size of the file and for some it has been overwhelming with so many cells when running many projects.
What recommendations would you give to someone considering this product?
A very intuitive and easy to use tool, many advantages and very few disadvantages I have achieved when working with this software. My activities are smoother, more efficient and I always finish ahead of schedule, thanks to its system of alarms and reminders.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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