Smartsheet Customer Reviews 2026 | Project Management

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

270 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Contract Negotiation
Conflict Resolution

Latest Award, 2026

3 Top Rated Capabilities

2 Top Rated Features

2025

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2025

6 Top Rated Capabilities

1 Top Rated Features

2024

Conflict Resolution

2024

3 Top Rated Capabilities

3 Top Rated Features

2023

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative

5% Neutral

93% Positive

Pros

Helps Innovate
Enables Productivity
Trustworthy
Transparent

Feature Ratings

Average 83

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Document Management

Dependency and Milestone Tracking

Reporting

Time & Expense Tracking

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 82

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.0

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.0

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Simon K.

Role: Information Technology
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Very effective product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The ease of use and organisation of information makes using smarsheets really enjoyable.

What is your favorite aspect of this product?

The oversight of projects makes everything easy to use and the communication is a very nice touch to send emails to users.

What do you dislike most about this product?

Nothing yet.

What recommendations would you give to someone considering this product?

It's great try it for yourself

Pros

Reliable
Enables Productivity
Client's Interest First
Over Delivered

Lewis K.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use and informative

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet's is always very reliable and good to keep track of project tasks

What is your favorite aspect of this product?

Very good product for collaboration within teams to keep track of the progress of a task

What do you dislike most about this product?

There could be more features such as an AI recommendation for text

What recommendations would you give to someone considering this product?

It's a really good product and does exactly what you want of it.

Pros

Caring
Saves Time
Acts with Integrity
Trustworthy

Cons

Commodity Features
Slower Product Innovation
Less Reliable

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

An extraordinary simple-to-utilize tool

Likeliness to Recommend

9 /10

Pros

Enables Productivity
Efficient Service
Saves Time
Client Friendly Policies

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Champion

Smartsheet Ratings

89 Likeliness to Recommend

98 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Reporting Straightforward data storage with ability to create reports easily. Able to easily modify and build dashboards for real-time updates on KPI's and timelines.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Simon K.

Very effective product

Likeliness to Recommend

Pros

Lewis K.

Easy to use and informative

Likeliness to Recommend

Pros

Cons

An extraordinary simple-to-utilize tool

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Planning and Scheduling

Workflow Management

Resource Management

Document Management

Dependency and Milestone Tracking

Reporting

Time & Expense Tracking

Budget Management

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of Customization

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support