Smartsheet Logo Award Winner Product Badge
Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
8.8 /10
CX Score
9.1 /10
Smartsheet
8.8 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
1% Neutral
98% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Reliable

Feature Ratings

Average 86

Project Management

92

Tasks and Workflow Management

90

Project Portfolio Management

88

Lifecycle Management

87

Timesheet Management

87

Document Management

86

Resource Planning

84

Analytics and Reporting

83

Mobile

82

What If Analysis

81

Risk and Fraud Assessment

81

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

86

Quality of Features

86

Breadth of Features

85

Ease of Customization

84

Ease of Data Integration

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Vendor Support

80

Availability and Quality of Training

80

Smartsheet Reviews

Krishna G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2026

Why Smartsheet Works for Growing Teams

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The area where Smartsheet stands out is flexibility. The platform can support a wide variety of use causes without forcing teams into one specific methodology. Some organizations use it for project tracking and resource planning, while others use it for marketing operations, approval workflows, portfolio management, product launches, or process automation. And one of the biggest differentiators is the spreadsheet-style interface.

What is your favorite aspect of this product?

The underrated aspect is automation. It’s not flashy, but it removes a lot of repetitive work–things like status reminders, approval routing, or dependency updates. Over time, those small efficiencies add up and free teams to focus more on actual execution rather than coordination overhead. And I also really value the reporting and dashboard layer.

What do you dislike most about this product?

The challenge is that the spreadsheet-first model, while great for adoption, can also become a limitation for more modern, visual ways of working. And at a small team level, it feels simple enough–almost like an upgraded spreadsheet. But as more sheets, reports, dashboards, and automation rules get added, the structure can become harder to keep clean and consistent.

What recommendations would you give to someone considering this product?

The important recommendation is to invest time in designing a consistent structure early on. Things like naming conventions, sheet layouts, automation rules, and reporting standards matter a lot in smarter. And I would also strongly suggest starting small rather than trying to design a fully enterprise-wide system from day one. One of Smartsheet’s strength is that it can scale, but that scalability can become overwhelming if you try to build too much complexity upfront.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Inspires Innovation

Cons

  • Under Delivered

Mohit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2026

User friendly Work Management Tool!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It stands out with strong integrations , workflow automation and real time visibility accross projects which other platform doesnt while making it suitable for both simple tracking and complex enterprise use cases.

What is your favorite aspect of this product?

My favourite aspect is its familiar spreadsheet style interface combined with strong automation and collaboration features which makes it easy to adopt while still being powerful for managing projects.

What do you dislike most about this product?

The cost involved for its advanced features like resource management and portfolio level reporting. Also, reporting and dashboards can feel less flexible compared to more advanced PPM tools.

What recommendations would you give to someone considering this product?

If you are considering Smartsheets then start with a clear use case and keep your setup simple initially as it is easy to over complicate it. Focus on leveraging its spreadsheet style interface and automation early and ensure proper data structure for better reporting and scalability.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Effective Service
  • Wastes Time
  • Vendor Friendly Policies

Jamal K.

  • Role: Operations
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Dependable scalable work management tool.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

spreadsheet simplicity with enterprise workflow control

What is your favorite aspect of this product?

Structured workflow and ease of use help in rapid adoption for users. Also, the workforce management enables efficient and smart execution.

What do you dislike most about this product?

In my opinion advance analytics limitations and scaled performance constraints plays a great role in impacting efficiency.

What recommendations would you give to someone considering this product?

I would recommend to adopt more structured workflows, on the other hand, assess the reporting and cost. And, the advanced features also need updates. If you can improve the scalability, that's a plus!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Cons

  • Less Generous
  • Under Delivered

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