In Partnership With SelectHub
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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In Partnership With SelectHub
Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Efficient Service
- Respectful
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Project Prioritization
Generative AI templates
Portfolio Governance
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Availability and Quality of Training
Also Featured in...
Smartsheet Reviews
David Antonio O.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Smartsheet is the best chart manager on the market
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
With the speed and quality that Smartsheet allows us to deliver everything in record time. We have been able to track all of our processes through the automation features that Smartsheet has given us from the beginning. The level of learning is extensive. Creating forms and being able to add columns easily has been the best thing that Smartsheet presented us with in our license.
What is your favorite aspect of this product?
Smartsheet allows you to automate the entire work schedule in all areas necessary to do an exceptional job making use of numerous tools and without allowing any type of collapse when working. It has allowed us to synchronize almost perfectly and gives us security when sending copies of files internally on our network. It is like any Excel spreadsheet, but with many more tools.
What do you dislike most about this product?
If you do not have previous experience with this software, it can be difficult to use it for the first time. We need that when we buy the license it comes with tutorials so we do not have to make the external expense of training our novice employees.
What recommendations would you give to someone considering this product?
Overall it is a decent application. We had a lot of trouble trying to use their giant template in terms of features and what the tool can and cannot do. Some aspects of this tool are limited (even for the more advanced accounts). Your support agent could not help us when it comes to templates.
Pros
- Trustworthy
- Efficient Service
- Respectful
- Altruistic
Please tell us why you think this review should be flagged.
Hannah A.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Sep 2022
Flexible and easy to use project management tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet offers the easiest way to manage every project in one place . Easy to create and assign task to different teams. Great reminder feature that notifies us of important updates in each project. Smartsheet templates can be customized to fit into different projects requirements.
What is your favorite aspect of this product?
Awesome customer support team Smartsheet is easy to setup and very little training is required . Easy to customize and it able to integrate well with different applications. Pricing is relatively cheap compared to its competitors.
What do you dislike most about this product?
Nothing to hate so far. It's offers very great services when it comes to project management.
What recommendations would you give to someone considering this product?
Implementation and configuration is relatively easy. Cheap and very great customer support team. Helps team to collaborate on different projects and aslo it's easy to customize.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Danielle A.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
"Smartsheet is an excellent program"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It distinguishes itself from competing applications with its affordable price, abundant features, and time-saving templates.
What is your favorite aspect of this product?
Whenever I need to create a schedule or Gantt chart, I turn to SmartSheets. This sheet is great since it automatically and intelligently fills in the data that you require. In particular, SmartSheets permit numerous timeline revisions while maintaining version history. There is a lot of flexibility and clear direction in the worksheets.
What do you dislike most about this product?
It can be difficult to track down a certain archived workbook in SmartSheet, especially if it was created some years ago. Waiting for someone to verify or authorize yoVCur access to a certain sheet may also be a hassle. If only there were a more efficient method to automate sheet verifications and approvals.
What recommendations would you give to someone considering this product?
In my opinion, the software is an effective method for managing processes, thus I'm happy to recommend it.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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