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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.0 /10
CX Score
9.2 /10
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Smartsheet
9.0 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
2% Neutral
97% Positive

Pros

  • Efficient Service
  • Respectful
  • Friendly Negotiation
  • Performance Enhancing

Feature Ratings

Average 86

Project Prioritization

79

Generative AI templates

75

Portfolio Governance

66

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Breadth of Features

86

Ease of Customization

85

Ease of Data Integration

84

Ease of IT Administration

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

80

Smartsheet Reviews

Joshua M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

The Product features are user friendly

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Spreadsheet integration

What is your favorite aspect of this product?

Data protection

What do you dislike most about this product?

I do not dislike anything

What recommendations would you give to someone considering this product?

Customized sheets for easier application. Try it

Pros

  • Continually Improving Product
  • Effective Service
  • Fair
  • Altruistic

Erin S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Exceptional Software for Managing Projects.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

It's unique features, such numerous add-ons and editable themes, set it apart from similar software. Teams can improve their efficiency and productivity because to its many features, which include task management, time monitoring, and resource management.

What is your favorite aspect of this product?

For organizing and streamlining teamwork, I highly recommend using Smartsheet. Pre-built templates save time by providing the essential structure and data, and the straightforward interface makes it usable by anyone. Additionally, administrators can increase network security and protect sensitive data by limiting who can view and edit specific sections of a given spreadsheet using the user rights feature. Because of this, Smartsheet is an excellent resource for managing projects.

What do you dislike most about this product?

Smartsheet's inability to allow users to change columns and rows like Excel can is a major drawback for me. I would like to be able to frequently shift frozen, labeled columns to the left to create room for fresh data, for instance when using it for long-term planning or other tasks involving vast amounts of data. I am aware, though, that losing some of Excel's inherent flexibility is the price I pay for its ease.

What recommendations would you give to someone considering this product?

Smartsheet's capacity to streamline tasks is incomparable, so I recommend it. It's remarkable how he can bring together people with divergent viewpoints and objectives and still get everyone what they want. In addition, the product includes a straightforward interface that makes training and implementation quick and painless for new users. The efficiency and ease of this platform are unparalleled compared to other tools for project management.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Stella R.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

"Key tool for managing projects."

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet outperforms other project management and collaboration applications I've tried in a number of ways. It stands out from the competitors because of the many personalization options and adaptability it provides.

What is your favorite aspect of this product?

The extensive library of modifiable templates and integrations offered by Smartsheet makes it simple for teams to get started with the platform and tailor it to their particular requirements. Its multifaceted functionality, which includes task management, time tracking, and resource management, guarantees that teams will be able to simplify their processes and efficiently cooperate with one another. Work may also be done easily while on the move thanks to Smartsheet's user-friendly interface and mobile app.

What do you dislike most about this product?

Because it contains so many more advanced capabilities than its competitors, Smartsheet has a relatively steep learning curve. It's possible that becoming a master will need some training.

What recommendations would you give to someone considering this product?

Because it is such a useful tool for project management and collaboration, I highly recommend using Smartsheet.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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