What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Task Management category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Friendly Negotiation
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Task Assignment

86

Task Status

86

Task Reporting

85

Add Attachments

85

Task Categorization

85

Task Prioritization

85

List Tasks

85

Notifications

85

Add Notes

84

Due Dates

84

Automated Workflow

83

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Business Value Created

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

80

Vendor Support

80

Smartsheet Reviews

Kayode F.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2025

Lifesaver for Content Struggles & Chaos

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Frankly, it's built for structure at scale. Most project tools are optimized for individuals or small teams. However, Smartsheet stands out when you’re managing multiple moving parts, deadlines, stakeholders, and approvals... especially in more formal setups.

What is your favorite aspect of this product?

I would say I love the fact that it's a combination of structure and flexibility I loved how I could manage multiple client calendars, create content approval flows, and track blog post statuses... all in one interface that felt familiar (like Excel) but supercharged.

What do you dislike most about this product?

As much as it isn't bad, but it can feel a little “corporate.” Smartsheet isn’t very flashy or modern in its UI. As a creative, I missed the visual appeal and smooth UX you’d get in tools like ClickUp or Notion. But if you're focused on function over aesthetics... you’ll be fine.

What recommendations would you give to someone considering this product?

Consideration for Smartsheet is quite easy if: You’re already spreadsheet-friendly and want more automation You handle lots of content tracking, client requests, or multi-step processes You want to keep your creative workflow organized, not scattered

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Unique Features

SAMSON N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Smartisng With SmartSheet IT Product

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Ease of planning, organising, scheduling and rescheduling of my projects and tasks. Real-time communication via mass messaging. Online marketing campaign. Agile field work collection.

What is your favorite aspect of this product?

Milestone project monitoring and management.

What do you dislike most about this product?

No single drawback we've encountered for couples of years.

What recommendations would you give to someone considering this product?

Just try it and decide.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Mark B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Agile and efficient software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The software is perfect for IT teams that need to combine management with detailed technical monitoring. I think the major difference is Smartsheet is a very complete solution.

What is your favorite aspect of this product?

I create detailed timelines with integrated Gantt charts, which are ideal for software development projects or cloud migrations. I automate flows for agile sprints, assign tasks to devs and receiving real-time updates. I allocate resources (team, servers, budgets) to project with workload tools, avoiding bottlenecks in IT teams. I create dashboards with technical KPIs to inform stakeholders without long meetings.

What do you dislike most about this product?

Smartsheet not support advanced charts for big data analytics or machine learning. Also, configuring webhooks or APIs requires programming skills, a challenge for non-technical teams.

What recommendations would you give to someone considering this product?

You must to prioritize critical bugs using custom formulas and assign solutions to support your teams. Use conditional alerts to notify when metrics such as CPU usage exceed critical thresholds. Leverage technology roadmap templates to plan product releases.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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