What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Friendly Negotiation
- Enables Productivity
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Assignment
Task Status
Task Reporting
Add Attachments
Task Categorization
Task Prioritization
List Tasks
Notifications
Add Notes
Due Dates
Automated Workflow
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
Score 9.1
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Project Portfolio Management - Midmarket
Score 9.1
View Smartsheet in this category (opens in a new tab)
Project Management - Enterprise
Score 8.9
View Smartsheet in this category (opens in a new tab)
Smartsheet Reviews
Kayode F.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2025
Lifesaver for Content Struggles & Chaos
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Frankly, it's built for structure at scale. Most project tools are optimized for individuals or small teams. However, Smartsheet stands out when you’re managing multiple moving parts, deadlines, stakeholders, and approvals... especially in more formal setups.
What is your favorite aspect of this product?
I would say I love the fact that it's a combination of structure and flexibility I loved how I could manage multiple client calendars, create content approval flows, and track blog post statuses... all in one interface that felt familiar (like Excel) but supercharged.
What do you dislike most about this product?
As much as it isn't bad, but it can feel a little “corporate.” Smartsheet isn’t very flashy or modern in its UI. As a creative, I missed the visual appeal and smooth UX you’d get in tools like ClickUp or Notion. But if you're focused on function over aesthetics... you’ll be fine.
What recommendations would you give to someone considering this product?
Consideration for Smartsheet is quite easy if: You’re already spreadsheet-friendly and want more automation You handle lots of content tracking, client requests, or multi-step processes You want to keep your creative workflow organized, not scattered
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
SAMSON N.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Smartisng With SmartSheet IT Product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Ease of planning, organising, scheduling and rescheduling of my projects and tasks. Real-time communication via mass messaging. Online marketing campaign. Agile field work collection.
What is your favorite aspect of this product?
Milestone project monitoring and management.
What do you dislike most about this product?
No single drawback we've encountered for couples of years.
What recommendations would you give to someone considering this product?
Just try it and decide.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Mark B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Agile and efficient software
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
The software is perfect for IT teams that need to combine management with detailed technical monitoring. I think the major difference is Smartsheet is a very complete solution.
What is your favorite aspect of this product?
I create detailed timelines with integrated Gantt charts, which are ideal for software development projects or cloud migrations. I automate flows for agile sprints, assign tasks to devs and receiving real-time updates. I allocate resources (team, servers, budgets) to project with workload tools, avoiding bottlenecks in IT teams. I create dashboards with technical KPIs to inform stakeholders without long meetings.
What do you dislike most about this product?
Smartsheet not support advanced charts for big data analytics or machine learning. Also, configuring webhooks or APIs requires programming skills, a challenge for non-technical teams.
What recommendations would you give to someone considering this product?
You must to prioritize critical bugs using custom formulas and assign solutions to support your teams. Use conditional alerts to notify when metrics such as CPU usage exceed critical thresholds. Leverage technology roadmap templates to plan product releases.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
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