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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
96 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Will B.
- Role: Information Technology
- Industry: Utilities
- Involvement: End User of Application
Submitted May 2024
Slack is Fantastic
Likeliness to Recommend
What differentiates Slack from other similar products?
We can configure DLP to automatically block sensitive information from being shared accidentally. Think about it - no more panicking if someone accidentally tries to paste a customer list in a public channel.
What is your favorite aspect of this product?
Data Loss Prevention (DLP).
What do you dislike most about this product?
Now, no software is perfect. Slack's search functionality can be a bit wonky at times.
What recommendations would you give to someone considering this product?
Slack is a fantastic tool for secure and efficient communication.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Acts with Integrity
Sean W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2024
Good service, will stay if no more crazy AI policy
Likeliness to Recommend
What differentiates Slack from other similar products?
Not much although most people on our team have used slack before joining
What is your favorite aspect of this product?
Ease of use + ability to collab with other organizations
What do you dislike most about this product?
They were going to scrape user data to train their AI models - we will switch to a more pricey-focused vendor if they try that again. Other than that, I think its a good service.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Security Frustrates
![](https://cdn.softwarereviews.com/production/profile_image/1968206/original/1968206.jpg?1659126274)
Brenda E.
- Role: C-Level
- Industry: Communications
- Involvement: End User of Application
Submitted May 2024
Very disappointed in this product.
Likeliness to Recommend
What differentiates Slack from other similar products?
Very poor product. Not user-friendly.
What is your favorite aspect of this product?
I couldn’t find anything I liked about this product. it was very hard to navigate.
What do you dislike most about this product?
The screens were not set up well. It was hard to tell where you were and very hard to get anywhere. Not user-friendly. Hated using it.
What recommendations would you give to someone considering this product?
Just go right past it and look for something else that’s more user-friendly.
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing