Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Joules S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Channel-based communication model.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its channel-based communication model, fostering transparency, efficiency, and a sense of connectedness within our marketing team. Unlike other products, Slack's emphasis on seamless integration with third-party apps and services ensures that our workflows remain interconnected and streamlined.

What is your favorite aspect of this product?

As a Marketing Manager, having dedicated channels for different projects, campaigns, and teams ensures that discussions are organized and easily accessible. The ability to create private channels for sensitive discussions and open channels for transparent communication aligns perfectly with the diverse needs of our marketing initiatives.

What do you dislike most about this product?

The constant flow of messages and notifications in Slack can lead to information overload. Managing notifications effectively and setting clear communication expectations is essential to prevent distractions and maintain focus.

What recommendations would you give to someone considering this product?

It is a fantastic product. The platform's unique strengths make it a valuable asset for businesses seeking seamless collaboration in the insurance sector.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

VinothKumar R.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good place for team communications

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

User friendly platform. Can connect & communicate with the team easily.

What is your favorite aspect of this product?

Creating different channels for different projects is very good

What do you dislike most about this product?

Sometimes takes much time to open

What recommendations would you give to someone considering this product?

Best & easy platform for team communications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vaishnavi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

Great tool with integration capabilities

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack stands out for its channel-based approach to organizing team conversations and projects. Its seamless integration with popular apps via Slack Connect extends its utility. Slack offers robust customization for workflows not easily replicated in competitors. Its focus on replacing internal email gives Slack appeal with knowledge workers. However, Slack lacks sophisticated analytics or project management features found in dedicated platforms. Video and voice capabilities are basic compared to full-featured conferencing tools. While innovative at launch, Slack now faces competition from Microsoft Teams and Facebook Workplace.

What is your favorite aspect of this product?

Slack wins for me on customization and integrations. I can set up channels to perfectly match my team's projects and priorities for streamlined communication. Native integration with our other software tools through Slack Connect makes collaborating much easier without constantly switching apps. I like that I can integrate bots to automate routine tasks right within Slack conversations. Slack's notifications and mobile app keep me connected to our channels without being overwhelmed by emails. The ability to search archives and share knowledge across the company is extremely valuable.

What do you dislike most about this product?

Price - Slack's pricing tiers get quite expensive for larger teams and organizations. The free version is limited. Cost could be prohibitive for some. Can be distracting - With constant notifications and conversations, Slack can also be distracting if usage isn't managed well. There's a risk of overusing Slack. Video capabilities - Slack's built-in video chat and conferencing features are bare bones compared to Zoom, Microsoft Teams, etc. Steep learning curve - Slack has a lot of functionality. New users often find it confusing to use without thorough onboarding and training.

What recommendations would you give to someone considering this product?

Try the free version first to see if Slack aligns with your team's communication needs before paying. Take time to thoughtfully organize channels around your projects, teams, and workflows for maximum effectiveness. Integrate with other apps your team already uses through Slack Connect to maximize utility. Develop conventions on @ mentioning, threading, and statuses to avoid distraction and clutter. Be prepared to invest time into training all team members on using Slack properly. Supplement Slack with dedicated project management, document collaboration, and video conferencing tools.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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