Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Maryjane O.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful, User-Friendly Software That Enhances Tea

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

What sets Slack apart from other collaboration tools are a few standout features: Channel-Based Communication – Slack organizes conversations into channels, making it easy to keep discussions focused and accessible by topic, project, or team. Extensive Integrations – It connects seamlessly with 2,000+ tools (like Google Drive, Zoom, Jira, GitHub), creating a central hub for all your workflows. Searchable History – Every message and file is easily searchable, so nothing gets lost—even in massive teams.

What is your favorite aspect of this product?

My favorite aspect of Slack is its channel-based organization combined with seamless integrations. It keeps conversations focused, reduces email clutter, and lets you bring in tools like Google Docs, Trello, GitHub, or Zoom directly into your workflow—without constantly switching tabs. Everything stays connected, searchable, and collaborative. It’s like having a digital HQ that’s actually fun to use.

What do you dislike most about this product?

What I dislike most about Slack is how overwhelming it can get in busy workspaces—especially when you're part of multiple active channels. Important messages can get buried fast, and without strong notification or thread management, it's easy to miss something crucial. Also, threaded conversations, while useful, can feel a bit clunky when you’re juggling multiple discussions in real time.

What recommendations would you give to someone considering this product?

Set Up Clear Channel Structures Early – Organize channels by teams, projects, or topics to keep conversations focused and avoid chaos later on. Use Threaded Replies – They help keep discussions tidy and reduce notification overload. Integrate Your Tools – Connect your calendar, task manager, version control, and other key apps to streamline your workflow in one place. Customize Notifications – Tweak alert settings by channel, keyword, or device so you’re not distracted but still stay informed. Encourage Team Norms – Promote etique

Pros

  • Effective Service
  • Saves Time
  • Client Friendly Policies
  • Enables Productivity

Cons

  • Less Efficient Service
  • Less Performance Enhancing
  • Slower Product Innovation

Adekemi A.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

A Powerful Tool for Team dialogue : Slack Review

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack users can personalize notification settings to minimize distractions and maximize productivity.

What is your favorite aspect of this product?

Thread is my favorite and this is because it enable deeper discussions while minimizing notifications for non-participants

What do you dislike most about this product?

Slack's paid plans can be costly for large teams or organizations, especially with multiple integrations and features

What recommendations would you give to someone considering this product?

I would recommend that the person should find automation tools to optimize workflows and boost productivity

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Gold A.

  • Role: Industry Specific Role
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Keeps Teams in Sync and Work Flowing Smoothly

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is super easy to use and keeps team chats organized with channels and threads, so nothing gets lost. What really sets it apart is how well it connects with tons of other tools—Google Drive, Zoom, Trello, you name it—so you can get work done without constantly switching apps. It’s great for teams that want flexible, streamlined communication without the clutter.

What is your favorite aspect of this product?

What I love most about Slack is how easy it makes it to stay organized. Between channels, threads, and integrations, it keeps everything in one place without feeling overwhelming. You can jump into a conversation, catch up quickly, and move on, no endless email chains or scattered updates.

What do you dislike most about this product?

What I dislike most is how easy it is to get overwhelmed by notifications, especially if you're in a lot of active channels. It can feel like you're always "on" and never fully caught up. You really have to fine-tune your settings to avoid the noise.

What recommendations would you give to someone considering this product?

If you're considering Slack, definitely take the time to set up your channels and notification preferences early, it makes a big difference. Also, explore the app integrations that fit your workflow. Slack’s real power shows when it becomes your one-stop hub for communication and tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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