What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Maryjane O.
- Role: Finance
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Powerful, User-Friendly Software That Enhances Tea
Likeliness to Recommend
What differentiates Slack from other similar products?
What sets Slack apart from other collaboration tools are a few standout features: Channel-Based Communication – Slack organizes conversations into channels, making it easy to keep discussions focused and accessible by topic, project, or team. Extensive Integrations – It connects seamlessly with 2,000+ tools (like Google Drive, Zoom, Jira, GitHub), creating a central hub for all your workflows. Searchable History – Every message and file is easily searchable, so nothing gets lost—even in massive teams.
What is your favorite aspect of this product?
My favorite aspect of Slack is its channel-based organization combined with seamless integrations. It keeps conversations focused, reduces email clutter, and lets you bring in tools like Google Docs, Trello, GitHub, or Zoom directly into your workflow—without constantly switching tabs. Everything stays connected, searchable, and collaborative. It’s like having a digital HQ that’s actually fun to use.
What do you dislike most about this product?
What I dislike most about Slack is how overwhelming it can get in busy workspaces—especially when you're part of multiple active channels. Important messages can get buried fast, and without strong notification or thread management, it's easy to miss something crucial. Also, threaded conversations, while useful, can feel a bit clunky when you’re juggling multiple discussions in real time.
What recommendations would you give to someone considering this product?
Set Up Clear Channel Structures Early – Organize channels by teams, projects, or topics to keep conversations focused and avoid chaos later on. Use Threaded Replies – They help keep discussions tidy and reduce notification overload. Integrate Your Tools – Connect your calendar, task manager, version control, and other key apps to streamline your workflow in one place. Customize Notifications – Tweak alert settings by channel, keyword, or device so you’re not distracted but still stay informed. Encourage Team Norms – Promote etique
Pros
- Effective Service
- Saves Time
- Client Friendly Policies
- Enables Productivity
Cons
- Less Efficient Service
- Less Performance Enhancing
- Slower Product Innovation
Please tell us why you think this review should be flagged.
Adekemi A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2025
A Powerful Tool for Team dialogue : Slack Review
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack users can personalize notification settings to minimize distractions and maximize productivity.
What is your favorite aspect of this product?
Thread is my favorite and this is because it enable deeper discussions while minimizing notifications for non-participants
What do you dislike most about this product?
Slack's paid plans can be costly for large teams or organizations, especially with multiple integrations and features
What recommendations would you give to someone considering this product?
I would recommend that the person should find automation tools to optimize workflows and boost productivity
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Gold A.
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: End User of Application
Submitted Apr 2025
Keeps Teams in Sync and Work Flowing Smoothly
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is super easy to use and keeps team chats organized with channels and threads, so nothing gets lost. What really sets it apart is how well it connects with tons of other tools—Google Drive, Zoom, Trello, you name it—so you can get work done without constantly switching apps. It’s great for teams that want flexible, streamlined communication without the clutter.
What is your favorite aspect of this product?
What I love most about Slack is how easy it makes it to stay organized. Between channels, threads, and integrations, it keeps everything in one place without feeling overwhelming. You can jump into a conversation, catch up quickly, and move on, no endless email chains or scattered updates.
What do you dislike most about this product?
What I dislike most is how easy it is to get overwhelmed by notifications, especially if you're in a lot of active channels. It can feel like you're always "on" and never fully caught up. You really have to fine-tune your settings to avoid the noise.
What recommendations would you give to someone considering this product?
If you're considering Slack, definitely take the time to set up your channels and notification preferences early, it makes a big difference. Also, explore the app integrations that fit your workflow. Slack’s real power shows when it becomes your one-stop hub for communication and tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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