Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Joe-Martins A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

A Versatile and Adaptive Collaboration Powerhouse

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack differentiates itself from similar products with its extensive ecosystem of over 1,500 integrations, seamless real-time communication through channel-based messaging, and continuous updates backed by Salesforce, making it highly adaptable and user-friendly for teams of all sizes

What is your favorite aspect of this product?

My favorite aspect of Slack is its extensive integration ecosystem, which connects with over 1,500 apps like Trello and Zoom, enabling teams to tailor it to their unique needs.

What do you dislike most about this product?

The aspect of Slack that some find most challenging is the potential for notification overload in large teams, which can disrupt productivity

What recommendations would you give to someone considering this product?

I recommend starting with Slack’s free tier to test its channel-based messaging and basic integrations, then customizing workflows with its extensive app ecosystem and using admin controls for security.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

JATIN G.

  • Role: Consultant
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Slack for All: Bridging Professional & Personal

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has been my go-to tool for over 8 years—for both professional and freelance work. Its clean interface, cross-platform support, and smooth performance make it ideal for beginners and teams alike. Even the free version offers great features, file sharing, and message history. I rely on it for integrating tools like JIRA and Jenkins, especially in DevOps projects. With responsive 24/7 support and no downtime issues, Slack stands out for its simplicity, speed, and reliability—more than just a messaging app, it’s a powerful communication hub.

What is your favorite aspect of this product?

One feature I particularly rely on is Slack’s ability to integrate with tools like Bitbucket, JIRA, and Jenkins. In my current organization DevOps-heavy projects, we’ve set up dedicated channels for CI/CD alerts where Slack automatically notifies us when code is pushed, builds are triggered, or tickets are updated. It acts almost like a real-time dashboard for our development pipeline.

What do you dislike most about this product?

One of the major drawbacks of Slack is its limited security controls at enterprise-level, especially when compared to tools like Microsoft Teams or Skype for Business. In my organization, we use platforms that allow full control over user access, data tracking, and communication restrictions—essential for maintaining compliance with internal security policies. Unfortunately, Slack lacks many of these granular controls, making it less suitable for environments that deal with sensitive or regulated data.

What recommendations would you give to someone considering this product?

If you're considering Slack, it's a great choice for small to mid-sized teams or freelancers looking for a flexible and user-friendly communication tool. With a clean interface, cross-platform support, and solid file-sharing and integration capabilities, it works well for remote collaboration and daily workflows. The free plan is generous, and upgrading offers more storage and admin features as your team grows. It may not be ideal for highly regulated industries due to its limited enterprise-level security controls and lack of granular user management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Security Frustrates

Odudu U.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable and efficient

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The seamless integration of communication and collaboration within one platform

What is your favorite aspect of this product?

My favorite aspect of Slack is its integrations and automation, being able to connect tools like GitHub, Google Calendar, Jira, and custom bots means everything you need is right in one place. It reduces app-switching and makes collaboration much more efficient. Plus, features like reminders, slash commands, and Workflow Builder save tons of time.

What do you dislike most about this product?

What I dislike most about Slack is that conversations can become overwhelming and hard to track, especially in busy channels. Important messages can easily get buried, and while threads help, they’re often underused or misused. Additionally, the notification noise can be distracting if not well-managed with custom settings.

What recommendations would you give to someone considering this product?

* Define clear channel guidelines early – Create structured channels (e.g., #announcements, #team-dev, #random) to keep communication organized. * Customize notifications – Slack can be noisy. Tailor your notification settings so you only get alerts that matter to you. * Take advantage of integrations – Connect your essential tools (e.g., Google Drive, GitHub, Notion) to streamline workflows and reduce app-switching.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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