Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Helps Innovate

Feature Ratings

Average 85

Instant Messaging

90

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

84

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Quality of Features

85

Usability and Intuitiveness

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Mohd R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Reliable, Efficient, and Ready for the Future

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its simple interface, strong integration capabilities and customizable workflows set Slack apart from other similar tools. Unlike many competitors, Slack provides a dynamic app ecosystem and smooth access to thousands of tools, allowing teams to customize their workspace. It is a flexible and simple tool with strong emphasis on collaboration and powerful search features.

What is your favorite aspect of this product?

My favorite aspect of Slack is how smoothly and effortlessly it keeps team communication organized through various channels and threads. Especially for hectic projects, it reduces confusion and saves time by providing clear, organized space where discussion are simple to follow.

What do you dislike most about this product?

The thing I dislike most about slack is how sometimes it becomes overwhelming when too many channels and notifications pile up. It can be quite difficult to stay organized and focused if important messages are not managed carefully.

What recommendations would you give to someone considering this product?

If you are considering Slack, I would recommend setting up clear channel guidelines and notification preferences from the very beginning to get the most out of Slack. Although it's a strong tool, using it thoughtfully will prevent information overload and keep team communication streamlined and effective.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Noemi D.

  • Role: Finance
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Optimizing Teamwork Through Digital Connection

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack transforms work communication by using channels to establish specific areas that enable teams and projects to discuss separate topics efficiently and beyond what regular competitors achieve. Through its large integrated application network of more than 2000 apps, Slack develops beyond basic messaging functionality into a unified administrative center that controls multiple business operations. Threaded conversations in Slack resolve traditional chat system chaos through superior organization, which preserves discussion context that typically ends in email chains.

What is your favorite aspect of this product?

Employees can quickly learn to use the platform because its interface provides an easy path into communication systems with basic training needed. Slack has an exceptional search engine that transforms historical discourse into a searchable database instantly accessible to users. Team members obtain control of their communication experience by adapting Slack with their notification preferences and workflow automations so they can maintain their established work methods instead of being limited to predefined protocols.

What do you dislike most about this product?

The updated notification system in Slack remains excessive for active conversations, although the platform has added improved priority filtering. Small businesses struggle to use the Slack free plan because it provides restricted access to previous message history.

What recommendations would you give to someone considering this product?

I approached Slack with doubt when our team selected it to replace our current email system with yet another communication platform. Through colleague accessibility, all colleagues became instantly reachable, which ended the unpleasant delays for basic inquiries. I was most interested in Slack's capability to establish informal communication spaces because our random channel generated significant personal exchanges that connected departments previously detached from each other. Open communication channels within the system established an environment in which natural sharing of information took the place of forced exchanges.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lateef Y.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Efficient, Integrated, and Team-Friendly

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack stands out for its organized, channel-based messaging, powerful search, and seamless integrations with other tools. It’s more flexible and user-friendly than many competitors, making collaboration easier and more engaging.

What is your favorite aspect of this product?

My favorite aspect of Slack is its seamless integration with other tools. Being able to connect apps like Google Drive, Zoom, or Trello directly into conversations keeps everything in one place and makes workflows much more efficient.

What do you dislike most about this product?

What I dislike most about Slack is the limited message history on the free plan. Important conversations can get lost over time unless you’re on a paid plan, which isn’t ideal for smaller teams or startups.

What recommendations would you give to someone considering this product?

I’d recommend Slack for teams that value organized communication and use multiple tools daily. To get the most out of it, take time to set up channels properly, explore app integrations, and consider the paid plan if message history is important for your workflow.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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