What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Search
Cross Platform Support
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Dustin A.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
Setup your collaboration tool in few minutes
Likeliness to Recommend
What differentiates Slack from other similar products?
It is highly customizable per workspace and got a lot of tools and options to extend the capability the product. For example, you can integrate your Microsoft Office and Google Drive files in Slack.
What is your favorite aspect of this product?
You can set it up in few minutes and start collaborating with others.
What do you dislike most about this product?
If you're a small to medium businesses then going to use slack then it might be pricey and their audio and video call are not impressive compared to other services.
What recommendations would you give to someone considering this product?
If you want a quick setup for your collaboration tool then you can use slack. It has a lot of integration and highly customizable.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Camilo D.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Mar 2021
Industry standard, doesn't dissapoint
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack might be just about the same as other messaging tools, but it's so different in that it has a simple approach to communication that is a joy to use. Others try to add so many features, but their UX is lacking. That's not the case with slack: apart from a few issues that we learn to live with (for example, you can't do all the configuration through the app and has to go to the web to complete basic stuff), we just use it intuitively and we are never distracted by the interface. That's just the end goal of an app, that its interface does not get in the way of productivity. Slack is where work happens (greatest slogan, by the way).
What is your favorite aspect of this product?
I love that I can have many workspaces and that I can use slack without thinking much about costs. We have had paid versions in the past, but it's not worthy: everything that is important has to exist beyond temporary communication, so I think they just over-deliver on the free version and it's really great for small teams.
What do you dislike most about this product?
Some of the pro features are really not very well developed. We tried video calling but it was quirky and buggy, so IMHO it's not worth the pro features unless perhaps the size of your organization requires it. For small teams, there are much better options for video/voice calling, and it's also a shame that slack doesn't have a truly built-in task manager that works. We always have integrations available, but I would love to see the same execution for those productivity features.
What recommendations would you give to someone considering this product?
There are many similar apps and it probably boils down to personal preference. I tried Discord and others, but I simply liked Slack's interface better, It's a simple tool for a very important need, so you can only try different apps and just settle with whatever suits your needs. I just love it because I got used to it a long time ago, and other interfaces are just too busy for my taste. For larger teams, there might be better options, especially when you have to integrate a lot of internal applications.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
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Jack M.
- Role: Human Resources
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2021
Communication and teamwork
Likeliness to Recommend
What differentiates Slack from other similar products?
This collaboration tool differs from other similar tools due to its high quality in its functionalities. Since it allows us to manage projects, incorporate new employees and facilitate communication between departments inside and outside the company.
What is your favorite aspect of this product?
One of the aspects that I like the most and find useful about this tool is that it allows us to share the screen with other users in the group. This helps us to solve simple problems when users have some kind of problem and do not know what to do. I also like being able to have alerts and notifications which we can enable to be sent by email or simply view them within the platform.
What do you dislike most about this product?
Among the aspects that I do not like about this tool is that to eliminate any type of conversation that you have had with a member of the space, it is necessary to have the permissions enabled by the owner of the room. I also find the downloadable program for PC to be a bit deficient as it is resource consuming and for this reason I prefer to use "Slack on their website.
What recommendations would you give to someone considering this product?
Slack is a great way to keep people in touch and work together on the same project. Without a doubt, this tool is one of the best alternatives out there and for this reason, I would recommend evaluating every aspect of this software.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
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