Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Martha S.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Quickly boost general communication.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

The ability of Slack to have instant messaging which helps to perfectly organize work teams is surprising. I think that one of the characteristics that makes the difference of Slack, compared to other platforms, is that Slack has the ability to handle everything through commands, with the "#" sign. With commands you can do everything, from creating a chat channel, to expelling a member of a channel. These commands make Slack much easier to use and aid in the quick management of all chat channels.

What is your favorite aspect of this product?

One of the things I like the most about Slack is that this platform has a unique design and organization for all channels, this way I can communicate with all work teams quickly and without confusion. Another feature that I like about Slack is that it works in real time, the messaging is instant, each message sent will be received instantly by the other recipients, which helps to communicate fluently at all times. I thank Slack for running in real time and allowing me to communicate faster than other platforms.

What do you dislike most about this product?

One of the things that I find really negative about Slack is that notifications in the mobile phone application take a while to be received, which makes it difficult for me to know when some messages are sent within the connections. chat of work teams. Currently, the notifications in the computer version work great, but the problem is in the mobile application, I think it should be solved as soon as possible to establish an improvement in the general operation.

What recommendations would you give to someone considering this product?

The main reason why I would recommend Slack is because it is a platform that will help to quickly boost and improve the general communication of a company or work team, thanks to its ability to process messages quickly, it maintains a perfect end-to-end communication Furthermore, team chats are diversified, images, documents and all kinds of files can be sent. Slack has what it takes to ensure that all work teams improve their productivity, by keeping them connected continuously. I would recommend it for any company without a doubt.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Amaya A.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

With option to add external members.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Really, I like how distinguished the customer service of this platform is, it is excellent, whether it is a free user or a paid customer, the responses from the support team are very fast.

What is your favorite aspect of this product?

I like this software allows: A clean and intuitive user interface. Easy and custom functionality development. It has very good security and data is transferred reliably It is quite simple and it is easy to learn how to use it Various applications can be integrated into it. Messaging: fast, efficient and reaches your contact at all times. Share: File sharing and screenshots are available privately or in a group. Group Messages - Group messages and channels help organize communication and keep everyone up to date.

What do you dislike most about this product?

Slack is a wonderful tool for instant messaging, but there is one aspect in which I have had some situation regarding the search for documents and information in past conversations, it is somewhat uncomfortable to locate the past history in the tool, I think this could be improved.

What recommendations would you give to someone considering this product?

I recommend this tool, its offer and service is the best at this time, collaboration and communication between teams is easier and practical with Slack.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hachiro Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Unified and fluid communications.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It's lovely its robust notifications system is excellent, and easy to customize, I can adjust the notifications to only send you an alert when a particular keyword is mentioned, or to do it only if you send a private message, it also offers several options for notification sounds when you're in the app.

What is your favorite aspect of this product?

Slack's main purpose is to serve as an online messaging platform, it can be used on Windows, Mac OS, Android and iOS, it allows to create teams immediately, flexible to have several teams in a single user account, it facilitates two types of channels the public and the private, the former are threads to which all team members can access and participate. A private channel, on the other hand, is only accessible to team members specified by the channel's creator.

What do you dislike most about this product?

In general, it is simple and practical, it only takes a little time for connectivity.

What recommendations would you give to someone considering this product?

I recommend Slack is easy to use and customize to meet the needs of any organization, large or small, it also keeps your prospects high with emojis, customizable giphys is really a great tool for teams working in different areas and even if everyone is together in the same office.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons