Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Alex W.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Collaboration Done Right, Minus the Chaos

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Whether it’s Jenkins for our CI/CD pipeline, GitHub for code pushes, or Google Drive for file sharing—Slack plugs into the tools we already use without much friction

What is your favorite aspect of this product?

I can’t tell you how many times we’ve had 10 different side conversations going, and with threads, it’s like each one has its own little room. Makes it so much easier to track conversations without feeling like you’re swimming in noise.

What do you dislike most about this product?

One thing that bugs me is how cluttered the interface can get, especially if you’re part of multiple workspaces

What recommendations would you give to someone considering this product?

Slack is fantastic if your team has a lot of moving pieces—like mine. But take the time to set up the notifications properly

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Simon K.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Cost friendly product

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers advanced search functions that include filters, modifiers, and file previews, making it easy to find past conversations and shared files. Built-in Slackbot assists with reminders, automated messages, and quick information retrieval, enhancing productivity.

What is your favorite aspect of this product?

Strong Focus on Collaboration: Features like threads, file sharing, and integrated video calls promote seamless collaboration, reducing the need for switching between different tools.

What do you dislike most about this product?

Limited Video and Voice Capabilities: While Slack offers video and voice calls, they lack advanced features found in dedicated platforms like Zoom or Microsoft Teams.

What recommendations would you give to someone considering this product?

Customize Notifications: Set up personalized notification preferences to avoid distraction, especially if you have many channels. Use keywords and mute unimportant channels.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Over Delivered

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack your Work in Order

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

• Slack's user-friendly design simplifies navigation and reduces the learning curve, making it accessible for users of all technical levels. • Channels can be tailored for specific projects, teams, or topics, allowing for focused discussions. Users can also create private channels and direct message groups. • Slack supports thousands of third-party app integrations, enabling seamless workflows across various tools (e.g., Google Drive, Asana, GitHub). This flexibility allows teams to customize their workflows according to specific needs. Slack's advanced search capabilities allow users to quickly find past messages, files, and channels.

What is your favorite aspect of this product?

One of the standout aspects of Slack is its flexible and organized communication structure through channels. This feature allows teams to create specific channels for different projects, topics, or departments, which helps keep discussions focused and relevant. It not only reduces clutter but also enhances collaboration by enabling team members to join conversations that matter to them while maintaining a clear overview of all activities. This organizational capability, combined with real-time messaging and powerful search functionality, makes it easy to find information and stay connected, even in fast-paced environments.

What do you dislike most about this product?

One of the main drawbacks of Slack is its notification overload. With numerous channels and direct messages, users can easily become inundated with notifications, which can lead to distractions and difficulty concentrating. While customizable notification settings help mitigate this, the initial setup can be overwhelming for new users. Additionally, if team members do not manage their notifications effectively, important messages can be missed amidst the noise. This challenge may hinder productivity, especially in larger organizations with active communication.

What recommendations would you give to someone considering this product?

1. Take advantage of Slack's free version to explore its features and see if it meets your team's needs before committing to a paid plan. 2. Establish guidelines for creating and managing channels. This will help keep conversations organized and relevant, making it easier for team members to find information. 3. Explore and integrate tools your team already uses, such as project management software, calendars, and file-sharing services, to streamline workflows and enhance productivity. 4. Encourage team members to customize their notification settings to reduce noise. Using the "Do Not Disturb" feature during focused work times.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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