Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

84

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Caolan M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Awesome team communication solution

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

SLACK help us transition from delayed to real-time communication, allowing us to get instant responses and work smartly even in travel. Messages are fully accessible and consolidated, making it simple for our new team members to catch up on team discussions. SLACK is one of the most popular and well-integrated platforms available today.

What is your favorite aspect of this product?

A search filter that aids us in our search for a specific file based on type, previously viewed, or relevancy is my favorite. SLACK also comes with dedicated apps for Android and iOS devices, making it easy to use on the road and because of these reasons I really admire it and love to use it on daily basis for not only business work but also for personal use.

What do you dislike most about this product?

The alerting system doesn't work to its potential on mobile, notifications aren't always reliable, and I often have issues with third-party applications. I don't like the fact that only administrators can build channels. Learning how to automate tasks, shortcuts, and functionality can take some time; this can be accelerated with decent coaching and a smoother user experience.

What recommendations would you give to someone considering this product?

SLACK is a collaboration application that allows users to send and receive messages in real-time as well as archive, find, and share documents. It assures users of long-term flexibility and wide integration. And because this instant messaging platform offers a user-friendly and responsive dashboard, actions may be completed faster.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Manuel H.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

The best tool to activate communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Communication is more immediate than e-mail: supports attachments in various formats and can be sent by email. Supports attachments in a variety of formats and can be. The capacity of the attachments is large and easy to link to various software related to the unit. Increased speed of communication by moving from email to Slack-centric communication. Seamless communication not only within the company but also with users. Slack-based communication is possible even for projects spanning multiple companies.

What is your favorite aspect of this product?

It can be used as a communication tool between employees even in a telecommuting environment. I thought it would be confusing to use, but due to the simple operation of the screen, I was able to get used to it right away without any confusion. Small queries, business reports, chats, etc. It's easier to use than email and can be used as a communication tool with other employees even if it's not face to face, so I'm glad that telecommuting feels the same as when I'm in-house. Communication delay has been eliminated and the movement of the entire team has been visualized.

What do you dislike most about this product?

When there are multiple channels, it can be difficult for beginners to start a session. The ability to search for previous publications is limited. Although searching by keyword is possible, it is not recommended for advanced searches.

What recommendations would you give to someone considering this product?

Reduced elements of business collaboration and email confirmation using Slack. Contributing to the improvement, until now, it took time to confirm and follow up because there were a lot of email creation times and phrases and omissions in email responses. However, with Slack, conversation threads can be created as needed, so the email response time has been reduced and the response has become faster. Overall, I was able to connect in real-time rather than via email, which allowed me to enhance my business.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

Mira R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great collaboration tool!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It's intuitive and easy to use. Ability to be part of multiple channels and topics.

What is your favorite aspect of this product?

Collaboration, away from social media, secure. Love the diverse way that one can collaborate and communicate with others. Great search function. Love the emojis.

What do you dislike most about this product?

When used as a way to communicate with a community, it can get really noisy and receive too many notifications

What recommendations would you give to someone considering this product?

if you have a community for your clients, it's a great tool to use for communication and collaboration to get work done and keep up with what others are doing, without the need for a Facebook group.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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