Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

84

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Patrick C.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Supporting effective communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The ability for everyone on a call to draw on the presenter's screen without any setup is Slack's best feature. It's simple to onboard a new member and gets them talking straight immediately. Its API makes it a perfect place to keep track of reminders and system notifications.

What is your favorite aspect of this product?

Overall, I enjoy using it, and because it integrates with practically all of my programs, it also serves as a notification engine, which is one of the tool's best features. I also appreciate that it offers all of the tools that are required for corporate team management, such as file sharing and messaging, as well as video and audio conferencing.

What do you dislike most about this product?

At times, the channels might be overwhelming for casual users. While the system tries to clean things up with suggestions, I believe Slack should do a better job of hiding less-used channels on purpose to keep things tidy.

What recommendations would you give to someone considering this product?

I have tried a lot of comparable applications, and while some of them are fairly nice, Slack appears to be superior to the majority of them, using it feels really natural and easy. It can be integrated with a variety of other technologies, such as being notified when a Jira ticket is created, transmitting a Zoom meeting recording to a channel, and so on.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Sharmeen S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Slack-Connect from anywhere

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is the best application than its alternatives. Google Chat is built into Gmail, and you can chat with anyone who also has a Gmail account, whether that account is paid or free. You'll also be able to use Google Meet with Google Chat in order to conduct audio and video calls. Still it is not that good as Slack.

What is your favorite aspect of this product?

I love Slack because it's visually appealing (it looks pretty – how insulting to the intelligence of designers), its functional design is interesting and it helps facilitate the day to day life of working in design; you can easily share designs, mockups etc and get instant feedback from your co workers.

What do you dislike most about this product?

I don't dislike anything about Slack.File sharing, calls, clips and more are all built into Slack along with real-time messaging. So you can truly work together however you work best. Slack brings internal and external teams together across locations, time zones and working styles, instead of confining work to email's siloed communication.

What recommendations would you give to someone considering this product?

I recommend all to use this because the thing that keeps us connected the most is Slack. It’s a very immediate and straightforward method of communication, and really the only channel that people prefer and enjoy using.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ornella K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

It's ideal for keeping our remote team connected

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The Slack application is actually fantastic, and it allows my team to interact more quickly and effectively than Google Hangouts. Slack also makes it simple to start a video chat with a coworker or even a bigger group gathering, which has proven to be really beneficial. Slack is the app I use every day for team meetings and discussing business details.

What is your favorite aspect of this product?

Slack makes it easier to communicate with our team, organize department/project groups, and include clients. It helps us stay organized and communicate more effectively. File sharing, customer feedback, and document management are all aided by connecting Slack to Apps. I like being able to respond in the middle of a conversation. It creates a fantastic and easy-to-access record of all kinds of concerns and cooperation in a considerably more streamlined manner than email.

What do you dislike most about this product?

My major issue with Slack right now is that Slack Connect discussions are prioritized above-starred conversations at the top of the conversation list. Internal communication is more important to me, and not being able to prioritize talks with outside companies below those I've prioritized is inconvenient.

What recommendations would you give to someone considering this product?

Overall, a highly developed and feature-rich piece of software! I like that instead of providing everyone access to a document, I can simply post a link to it in a channel. I enjoy being able to send myself reminder texts. It's convenient for me to be able to call individuals through it. For private or secret data sharing, Direct Messages are still available.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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