Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

85

Cross Platform Support

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Michal W.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great messaging software app!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is a more relaxed approach to office communication. Absolutely loved using it with it's various emoticons and symbols which could be used internally within the app. The general use of this app is more like using an instant messenger than an office tool, which is rather refreshing.

What is your favorite aspect of this product?

The various emoticons that are available to the end user is nearly endless! Makes for some great laughs when communicating internally!

What do you dislike most about this product?

The customization possibilities of the display were a bit limited for my taste. Though the "night mode" display option was quite useful, if not a bit strange with the color combination used. But either way, the functionality outweighs the lack of customization for the display which is too ingrained in individual themes rather than full customization. Also the bot is a bit of a chore.

What recommendations would you give to someone considering this product?

If you want something that is great for communication but isn't all corporate in appearance, this would be your app! Great functionality, lots of emoticons, fast communication! Loved it! The programmable responses for the bot are an interesting approach, though can be a bit of a bother. Overall this is a good application for just about anyone to use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The most effective platform for teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

We were using Teams before, but we found Slack's capabilities and user interface more appealing, so we switched. With direct service integration, we can send notifications to slack if certain conditions are met, such as a server being down or bandwidth being exhausted. We can have asynchronous conversations with the aid of Slack.

What is your favorite aspect of this product?

The ability to incorporate Slack into other systems is the feature I find most useful. It's useful for both hybrid and fully remote workplaces since it functions as chat software in real-time and asynchronous. I also like the ability to set a reminder to return to a particular subject or ping a specific person later. Slack's plethora of add-ons, features, and integrations have made it possible for me and my coworkers to work collaboratively from anywhere in the world while maintaining clear and compelling lines of communication. It's terrific that you have a secure means of communicating with colleagues from different companies.

What do you dislike most about this product?

In my experience, the UI of Slack is not very user-friendly for first-time users, and it took me a few weeks to learn the meaning of some terminology. Results from online searches can be murky at times. It can get pretty loud if you have a lot of alerts going on.

What recommendations would you give to someone considering this product?

Slack is our primary method of internal and external communication at my company. We can discuss technical issues and, as necessary, offer screenshots or videos to illustrate our points. If you have tried various IM options but are still having trouble with email, you should give Slack a go, there are many features to explore.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Sally N.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Perfect tool to simplify work across time zones

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

With shared Slack channels, we have experienced better collaboration across departments so we solve customer incidents faster. Slack reminds me of all the things I should be doing in the next 24 hours and helps make sure my team is working towards end goals.

What is your favorite aspect of this product?

This is a workspace that people can jump in and out of as needed, and it is easy to run a quick search on Slack Workspace. Each team has a channel, cross-functional teams have channels organized by project, and channels for weekly or monthly company reporting

What do you dislike most about this product?

Everything including coordinating a recent media campaign aimed at delighting our campaigns happens in Slack so there are too much notifications that can disrupt normal working

What recommendations would you give to someone considering this product?

With Slack, files and conversations exist side by side so every member of the team has access to the most up-to-date information. Slack is also a faster way for organisations to work with their partners and customers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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