Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Priyank S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

One App for entir Communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

They are tackling the requirement for an adaptable correspondence stage that is not difficult to utilize, set up, coordinate with, and has numerous ways of conveying. It accomplishes this through the capacity to dm people, talk in private and public channels, and make voice calls/share separates the two channels. A lot of adaptability has assisted our completely remote group with prospering.

What is your favorite aspect of this product?

Slack has a lots of integration and adaptability worked in that makes it stand apart among most expert messaging applications. The capacity to incorporate numerous other valuable applications makes it stand apart considerably more. From Jira to Lattice to Google Calendar, no other informing program that I've seen has greater usefulness in that way.

What do you dislike most about this product?

One component which actually needs consideration is Calling. Slack call quality poor since the start, which improved upon some degree. Although I still believe that we can call slack an all-rounder correspondence application.

What recommendations would you give to someone considering this product?

Must have application in your organisation.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Roberta G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Attractive communication program

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The use of channels and message threads is the big reason why we prefer Slack. Slack keeps conversations in one place and I find myself spending more time in Slack that I do checking and responding to emails

What is your favorite aspect of this product?

In the left-hand pane of my Slack workspace, I have a list of channels and the option to start or continue a direct message. That shows how easy to use Slack is and when everybody inside the company uses Slack, collaboration and communication are simple

What do you dislike most about this product?

Without appropriate guidelines, Slack users could be subject to notification overload. Sharing of multimedia assets like PDFs, slide checks, webinar recordings quickly eats up the storage space

What recommendations would you give to someone considering this product?

Slack has threads for different discussions, a built-in voice calling feature, and channels that you dedicate to projects. Slack is a safe and secure program, so confidential information getting out isn't a concern

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raimundo A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Provide insight to our company.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Mentioning the channels in a transparent and convenient way is considerably significant in helping our work teams to figure out where to go. Resolving which channels to engage and why is critical. This application is available for countless devices and systems such as: Windows, Mac, web, Linux, Android, iOS and Windows Mobile. It is a cloud-based instrument, so a cloud connection is required to operate.

What is your favorite aspect of this product?

Provides the fleeting play feature. It is capable of offering short dialogues for which the use of a channel is not unavoidable. Distributing files is one of the bases of cooperation, because it approves cooperating with all kinds of documents, including those collected externally from the appropriate instrument. Also, approve to send the ads with keywords by, channel and more. The tracking features allow us to locate files or key information efficiently, attaching documents that we find shared.

What do you dislike most about this product?

It is an exceptional system, but its costs are very high compared to other messaging applications. With payment methods, you are only charged for users who manipulate the service. A characteristic problem that Slack consumers have is that they create exorbitant channels, and module members are wasted driving through them.

What recommendations would you give to someone considering this product?

There are exactly two desktop versions for Mac and Windows. There is a model methodically in the cloud that is really an excellent choice to replace emails as a means of communication. Also, I could say that this platform really simple for customers to use. In addition, that combination with various procedures of Service of Ideals and Improvement of Software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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