What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Michael D.
- Role: Consultant
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Sep 2022
Very useful collaboration product
Likeliness to Recommend
What differentiates Slack from other similar products?
Collaboration
What is your favorite aspect of this product?
Collaboration
What do you dislike most about this product?
Features not updated soon enough
What recommendations would you give to someone considering this product?
Useful for team members to work together
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Transparent
Please tell us why you think this review should be flagged.
Chris C.
- Role: Sales Marketing
- Industry: Shipping
- Involvement: End User of Application
Submitted Sep 2022
Fun, easy and accessible communication solution
Likeliness to Recommend
What differentiates Slack from other similar products?
Emphasis on channels, work areas and users keeps projects focussed in specific areas
What is your favorite aspect of this product?
It's vibrant and accessible look makes it a pleasure to work around
What do you dislike most about this product?
It can be as addictive as social media, it's sometimes too fun and can get distracting
What recommendations would you give to someone considering this product?
I would recommend dividing work groups up as much as possible to keep them focussed rather than allowing them to get too large
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Sanjiv S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2022
Excellent product, very useful!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a great product for working professionals and is so intuitive. It's so fluid and also is easy on the eyes.
What is your favorite aspect of this product?
I love the overall design and app architecture. It is full of features and very quick to set up.
What do you dislike most about this product?
The fact that it auto-kicks you if you're a free user and does not let you back in is pretty frustrating. Apart from that, great product.
What recommendations would you give to someone considering this product?
Definitely go for it! A lovely product with a bang for your buck.
Pros
- Unique Features
- Helps Innovate
- Reliable
- Effective Service
Please tell us why you think this review should be flagged.
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