What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Allison T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Nice and easy - just how you want it to be
Likeliness to Recommend
What differentiates Slack from other similar products?
Probably my favorite Easter egg in Slack is the dad joke generator
What is your favorite aspect of this product?
It’s easy to use and the interface is clean. Notifications can be customized easily as well
What do you dislike most about this product?
The conversations are only saved for 90 days, which can be a pain when looking for historical info
What recommendations would you give to someone considering this product?
No complaints - I have used Slack at large companies and small non-profits and it works great at all levels
Pros
- Reliable
- Effective Service
- Helps Innovate
- Continually Improving Product
Cons
- Security Frustrates
Please tell us why you think this review should be flagged.
Mahinour A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2022
Slack is a the best tool for remote team
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is a great communication tool for both remote & in office teams. I like the ability to organize conversations under threads, Ability to add reactions to messages.
What is your favorite aspect of this product?
The integrations availability with other tools.
What do you dislike most about this product?
I can't manage notifications , could be done better
What recommendations would you give to someone considering this product?
The best go for tool for workplace & remote teams
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Juliane S.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2022
Slack is an excellent and valuable tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack stands out compared to other business chat programs due to its extensive customization options and adaptability. Its unique selling point is its compatibility with various third-party applications. It's easy to set up and invite others to join your team, and you can even create several channels for different groups or individuals inside your organization.
What is your favorite aspect of this product?
Regarding workplace communication platforms, Slack is among the most dependable and efficient I've used. My favorite aspect of Slack is that new features are constantly being developed and tested. Slack recently experimented with and launched the huddles function, which has been my absolute favorite. It's flexible enough to be adjusted to fit your needs and provides a quick and straightforward means of exchanging data with others.
What do you dislike most about this product?
A major annoyance with Slack is that it is impossible to set up a private communication group; instead, they provide a loop via which users may add new members to an existing conversation. One more thing I didn't enjoy was that it would wipe all my notes after I surpassed my message limit.
What recommendations would you give to someone considering this product?
With Slack, I won't have to try to recall the specific location of your last discussion with a coworker. Slack makes it simple to centralize your team's internal communications. It's good to have everything in one place, and Slack has become that for me, thanks to the integration of push alerts from other applications. Highly Recommended!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
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