Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Israel M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

This program is one of the best tools.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

This program is one of the best tools you can have for the development of your work team, with the help of Slack you will not only have pleasant communication with your clients and colleagues, but it is also a program that will help you greatly with the management and corporate administration of your department, this software also has as one of its first options to generate a small marketing campaign to expand the information and the good aspects of the company, what makes this program different are the multiple tools for the management of each of your projects.

What is your favorite aspect of this product?

There are many benefits that I like about this program, in our case Slack is used as a tool to plan in detail each of the projects and new sales of the company, this program helps us to be much more professional and have a professional interaction with our clients, it is also an excellent space to convene multiple videoconferences to discuss certain aspects of each of the sales processes, this program is really a very good choice for the promotion of your work, I am quite satisfied to have the help of Slack to start each of my projects.

What do you dislike most about this product?

Configuring certain options of this program to make it much easier to stay and run is totally a challenge, this software is not that simple to configure and customize, it is true that the complexity level of this program is a bit high, it will be with time of use that this program can be used, since getting used to this interface can be somewhat complicated at first.

What recommendations would you give to someone considering this product?

It is really easy to recommend this program, since there are many functions that make Slack a really useful program in your work area, this software covers many areas that few similar programs are limited to, Slack is the perfect solution to manage of each one of the projects and analyze every detail of the sales contracts, as well as having a solid communication with all your work team and clients, it is worth betting on this incredible program.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Zack L.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

My Experience with Slack

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack's advanced search and archive functionality which allows me to quickly find and access information that I need, even if it was shared months ago.

What is your favorite aspect of this product?

Slack makes it easy for me to stay up-to-date on projects, ask questions, and provide feedback in real-time, which has significantly improved our team's productivity and efficiency.

What do you dislike most about this product?

My biggest complaint about Slack is that it can sometimes become overwhelming with the amount of notifications and messages I receive

What recommendations would you give to someone considering this product?

Go for Slack because it offers several pricing plans to accommodate the needs and budget of different-sized teams.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Over Delivered

Sally B.

  • Role: Operations
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Slack from a Project Manager's Perspective

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

In my role as a project manager in operations, I often need to access information from a variety of sources such as project management software, financial systems, and HR databases. With Slack, I can easily connect to these systems and access the information I need without having to switch between multiple applications.

What is your favorite aspect of this product?

My favorite aspect of Slack is its user-friendly interface and intuitive design. I can easily find and access the information I need, and the platform's organization makes it simple to keep track of conversations and collaborate with my team.

What do you dislike most about this product?

As a company in the oil and energy industry, we deal with sensitive information, and I want to ensure that our communications are secure and protected. I would like to see Slack invest more in security and data protection to help mitigate these concerns.

What recommendations would you give to someone considering this product?

If you're looking for a platform that will help you streamline your communication and collaboration processes, Slack is definitely worth considering.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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