What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Search
Granular Access Management
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Haibis Johan C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Mar 2023
Slack helped us to elevate communications
Likeliness to Recommend
What differentiates Slack from other similar products?
Our business needed a tool to standardize and centralize all communication between employees. This restricted the use of emails and prevented conversations and exchanges of confidential company information or marketing projects and information, or stock information, from being disseminated for free. Slack was preferred, it became the company's internal communication tool, it centralized communication and made it more agile, as well as efficient, Slack proved to be very modern and attractive, employees like to use it.
What is your favorite aspect of this product?
Slack is modern, clean and has a friendly interface that helps make messaging communication less overwhelming and frequent, employees spend many hours in Slack and its interface makes the journey lighter and more enjoyable. Apps for mobile devices are not simple adaptations of websites that work in a basic way, instead, they are complete, robust and utilize the full functionality of each mobile system. Slack has numerous add-ons and integrations that make it look like a modern tool, among them is the Giphy add-on that allows you to insert reaction GIFs into your conversations just with keywords.
What do you dislike most about this product?
Apparently, Slack performs a bit better on a computer than on a Windows computer. It is somewhat confusing, it could be simplified and also the search could be made easier and faster. In others, it is difficult to find the word you are looking for.
What recommendations would you give to someone considering this product?
If you want to centralize, standardize your internal communication, give it more agility and security, Slack is an excellent option, its implementation is quick and easy, employees like to use it, so if your company has an average number of employees or has branches in different locations, or if you need an internal communication tool, Slack is an opportunity. Slack simplifies communication between company employees, therefore, it helps to streamline other company procedures, thus increasing employee productivity. Slack is also a pleasant and attractive program for employees, who prefer it.
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Caring
Please tell us why you think this review should be flagged.
Timo G.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Mar 2023
Tech communication tool of choice
Likeliness to Recommend
What differentiates Slack from other similar products?
Its the best tool and tech people love it
What is your favorite aspect of this product?
Its very good for devops related alerts
What do you dislike most about this product?
The interface for creating apps /webhooks and related permissions is overly complicated
What recommendations would you give to someone considering this product?
This is what you are looking for in all regards especially price
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ashish C.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
A Comprehensive Overview of a Useful Communication
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is designed specifically for team communication, rather than general communication. It's designed to make it easier to stay connected within teams and keep up to date with projects and conversations. Additionally, Slack integrates with a variety of other apps and bots, giving teams greater flexibility when it comes to staying connected.
What is your favorite aspect of this product?
Slack is an incredibly useful tool that has the potential to revolutionize the way teams communicate. It's easy to use and set up, and the integrations with other apps and bots make it a great way to stay connected with the people and tools you need to get your work done. The record of conversations and files is searchable, and the messaging feature makes it simple to stay up to date with colleagues or clients.
What do you dislike most about this product?
The only downside to Slack is that it can be a bit overwhelming to set up if you're new to the platform. While the interface is designed to be intuitive, the sheer number of features and integrations can be intimidating.
What recommendations would you give to someone considering this product?
Slack is a great tool for teams of all sizes. It's easy to use, and the integrations with other apps and bots make it a great way to stay connected and get work done quickly and efficiently. If you're looking for a reliable way to stay connected and collaborate, Slack is a great choice.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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