Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Haibis Johan C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Slack helped us to elevate communications

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Our business needed a tool to standardize and centralize all communication between employees. This restricted the use of emails and prevented conversations and exchanges of confidential company information or marketing projects and information, or stock information, from being disseminated for free. Slack was preferred, it became the company's internal communication tool, it centralized communication and made it more agile, as well as efficient, Slack proved to be very modern and attractive, employees like to use it.

What is your favorite aspect of this product?

Slack is modern, clean and has a friendly interface that helps make messaging communication less overwhelming and frequent, employees spend many hours in Slack and its interface makes the journey lighter and more enjoyable. Apps for mobile devices are not simple adaptations of websites that work in a basic way, instead, they are complete, robust and utilize the full functionality of each mobile system. Slack has numerous add-ons and integrations that make it look like a modern tool, among them is the Giphy add-on that allows you to insert reaction GIFs into your conversations just with keywords.

What do you dislike most about this product?

Apparently, Slack performs a bit better on a computer than on a Windows computer. It is somewhat confusing, it could be simplified and also the search could be made easier and faster. In others, it is difficult to find the word you are looking for.

What recommendations would you give to someone considering this product?

If you want to centralize, standardize your internal communication, give it more agility and security, Slack is an excellent option, its implementation is quick and easy, employees like to use it, so if your company has an average number of employees or has branches in different locations, or if you need an internal communication tool, Slack is an opportunity. Slack simplifies communication between company employees, therefore, it helps to streamline other company procedures, thus increasing employee productivity. Slack is also a pleasant and attractive program for employees, who prefer it.

Pros

  • Reliable
  • Trustworthy
  • Inspires Innovation
  • Caring

Timo G.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Tech communication tool of choice

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Its the best tool and tech people love it

What is your favorite aspect of this product?

Its very good for devops related alerts

What do you dislike most about this product?

The interface for creating apps /webhooks and related permissions is overly complicated

What recommendations would you give to someone considering this product?

This is what you are looking for in all regards especially price

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ashish C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

A Comprehensive Overview of a Useful Communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is designed specifically for team communication, rather than general communication. It's designed to make it easier to stay connected within teams and keep up to date with projects and conversations. Additionally, Slack integrates with a variety of other apps and bots, giving teams greater flexibility when it comes to staying connected.

What is your favorite aspect of this product?

Slack is an incredibly useful tool that has the potential to revolutionize the way teams communicate. It's easy to use and set up, and the integrations with other apps and bots make it a great way to stay connected with the people and tools you need to get your work done. The record of conversations and files is searchable, and the messaging feature makes it simple to stay up to date with colleagues or clients.

What do you dislike most about this product?

The only downside to Slack is that it can be a bit overwhelming to set up if you're new to the platform. While the interface is designed to be intuitive, the sheer number of features and integrations can be intimidating.

What recommendations would you give to someone considering this product?

Slack is a great tool for teams of all sizes. It's easy to use, and the integrations with other apps and bots make it a great way to stay connected and get work done quickly and efficiently. If you're looking for a reliable way to stay connected and collaborate, Slack is a great choice.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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