Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Document Collaboration

82

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Huguens L.

  • Role: Consultant
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mauricio L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Slack is one of the best and most complete tools.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is one of the best and most complete tools that any type of company can have, since this program brings together a large number of administrative and service functions for the benefit of your company, this program organizes any corporate aspect of your work so that have a better job performance and stand out in decision-making to build much more assertive business negotiation projects, Slack is a program complete enough to help you boost customer flow and business event management thanks to the marketing functions that offers us and stand out much more on the web, with the appropriate information and images that make my company.

What is your favorite aspect of this product?

This program works as an enhancer for the administration of my work, since there are many applications that use our data and give it a more useful and functional impulse according to each of the demands and needs of my work, this program has different processes that are run autonomously to facilitate the development and operation of each user and be much more efficient on and off the web, Slack is one of the most complete and useful programs that we have applied in the stadium of clients and future projects of the company, since the mission of this program is to structure our infrastructure and work development much better.

What do you dislike most about this product?

This program is one of the most difficult and complex that we know of, the truth is that it is very difficult to get the most out of the program, this is perhaps because of the shape and paraments that the program has to apply each of its functions in my system, also not It is very clear which ones are implemented autonomously, on the other hand, for the program it is not informative enough as it promises, the notifications that we receive lack details.

What recommendations would you give to someone considering this product?

To recommend this program is to want to see the growth of the person who is recommending it, since this program is a powerful weapon to respond much faster and more assertively in your work, Slack seeks and offers us the best applications and functions to use it correct to our data, in addition to the fact that it is a fundamental piece for the promotion of the digital marketing of the company.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rami I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

Very unique features

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

You can create many small focused teams that can each focus on their own tasks, making productivity better

What is your favorite aspect of this product?

The messaging and file collaboration is really smooth

What do you dislike most about this product?

Support takes time to get back to you

What recommendations would you give to someone considering this product?

Made for professionals. Easy to use and implement.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

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