What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Integration With Productivity Tools
Cross Platform Support
Granular Access Management
Search
Document Collaboration
Voice and Video Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Alejandro G.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Apr 2023
An excellent communication platform
Likeliness to Recommend
What differentiates Slack from other similar products?
Unlike other tools, we can say that this is unique since it can be integrated with other work applications such as Google Drive, Trello, Zoom and many more, to access all the information you need without leaving the platform.
What is your favorite aspect of this product?
What I like about Slack is that it is very easy to use and has an attractive and intuitive interface. It allows me to stay up to date with everything that happens in my team and in my company, and to communicate with my colleagues quickly and efficiently. I also like that I can automate some tasks with the workflow builder, like sending reminders, requesting approvals, or generating reports. So I can save time and avoid mistakes.
What do you dislike most about this product?
What I dislike about Slack is that it can be a bit addictive at times and distract me from other important activities. It can also lead to a dependency on always being connected and available, which can affect your work-life balance. That's why I think it's important to set some limits and rules for using Slack, like muting notifications when it's not necessary or respecting break times.
What recommendations would you give to someone considering this product?
I would recommend Slack to any person or company that wants to improve their internal communication and collaboration, and streamline their work processes. I think Slack is a very useful and versatile tool that adapts to the needs and preferences of each user. With Slack, work becomes more agile, creative, and fun.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Scott W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Slack is the workplace's answer to social media.
Likeliness to Recommend
What differentiates Slack from other similar products?
I think Slack is a fantastic resource that can improve the efficiency of teamwork. Slack's user-friendliness was a major component in my ability to complete my online degree program. For instance, while working with others on a time-sensitive project, we set up a specific Slack channel to facilitate communication and collaboration.In conclusion, if you're in the market for a reliable and user-friendly messaging platform, go no further than Slack. It has become an integral component of my process due to its adaptability, integrations, and user-friendliness.
What is your favorite aspect of this product?
Slack's ability to help people talk to each other in separate but related channels inside the same workplace was one of the first things that drew me to it. Individuals are free to join or quit these channels based on their interests or the needs of the group or project they're working on. This not only aids in the prevention of information overload and the maintenance of conversational focus, but it also facilitates the easy retrieval and re-reading of previous exchanges. With Slack's search feature, users can quickly find any message or content shared inside a channel, greatly simplifying communication and increasing output.
What do you dislike most about this product?
On occasion, I need to join a sizable private channel, but I have no idea who its owner is or what it's called. Sometimes it's hard to figure out who to talk to so I can join the secret channel. It also takes some time to set up and configure individual company (or personal social group) workspaces, and it's not always possible to replicate that arrangement across devices (for example, if I want my desktop at home to mirror the desktop at work).
What recommendations would you give to someone considering this product?
Because of how quickly questions are answered and how easily circular email chains are avoided, Slack has quickly become one of our most utilized apps for internal team communication. It works well when everyone in the team is tight and no one minds receiving an honest assessment. When messages need to be sent to numerous persons at once and priorities need to be set, things can grow more complicated.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Marco M.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Apr 2023
Very easy to use, practically a standard.
Likeliness to Recommend
What differentiates Slack from other similar products?
Can grow and scale with your needs: from free to paid accounts, as many workspaces as needed,
What is your favorite aspect of this product?
Very easy and intuitive to use. So seamless to start a chat or a huddle when needed.
What do you dislike most about this product?
Can proliferate to too many workspaces complicating notifications, searches, and one-to-one communications. Document sharing and collaboration could be better, but there are 3rd party integrations.
What recommendations would you give to someone considering this product?
Just try it with a free account and you'll realize it it works for you
Pros
- Reliable
- Transparent
- Includes Product Enhancements
- Helps Innovate
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