Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

84

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Sajini C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

All the features in one place - a worthy purchase!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has all the collaborative communication features all at one platform and they are continually developing and testing out new features (Like huddles and voice notes). This makes Slack stand out from it's usual competition all the time..

What is your favorite aspect of this product?

Huddles is my favorite aspect - This allows me to connect with any of my online team members in seconds over voice.

What do you dislike most about this product?

Sometimes Slack has glitches with their notification system, this is not a continual issue. But it has happened quite some times but was fixed thereafter.

What recommendations would you give to someone considering this product?

This is 100% a worthwhile purchase! For any individual or company who is looking to purchase the product my advice is to 1st try out their free package and understand the features and compatibility and then move onto subscribing to the paid plan with unlimited text messages per your team option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Pranav S.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Slack -Best way of replacing e-mails.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Quick responses from service teams whenever required

What is your favorite aspect of this product?

Ease of use and its wide ranging features helps us lot

What do you dislike most about this product?

Nothing to dislike but messaging sometimes gets unorganised

What recommendations would you give to someone considering this product?

Highly recommended

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Client Friendly Policies

Prabhjit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Simplifies Everyday Communication at Work

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

The ease of use and cross platform availability are the main differentiating factors when it comes to Slack. You have a mobile app to chat on the go, They offer a web app making it easy for users to skip the lengthy installation process and get access to their conversations straight from a URL. Plus users who like a dedicated app can install a desktop as well. Plus there's no complicated stuff involved and anyone without much training or expertise can start chatting with their peers.

What is your favorite aspect of this product?

The amount of features it offers even in the base version is amazing. While there are apps heavily restrict features and make it necessary for you to upgrade your plans slack doesn't do that. It gives you complete access to it's features allowing you to make the best use of it. Weather it's sharing files or integrating the app with other platforms such as Empuls, you get everything.

What do you dislike most about this product?

Honestly, this is one of the best products out there and the team constantly works to make it better so there's nothing I dislike about Slack.

What recommendations would you give to someone considering this product?

Go for it without any second thoughts. Trust me it will make your life at work easy and I don't think it's gonna disappoint you. 10/10 recommended!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Slack Comparisons