Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

90

File Sharing Collaboration

86

Notifications

86

Integration With Productivity Tools

85

Cross Platform Support

85

Granular Access Management

85

Search

85

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

83

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

Ankit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Efficient and Versatile Tool for Team Collaboratn

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack’s extensive app integrations, real-time messaging, and powerful search functionality set it apart. Its customizable workspaces and automation tools, like Slackbot, make it versatile for various workflows.

What is your favorite aspect of this product?

The seamless collaboration it enables is my favorite feature. Channels keep conversations organized, while file sharing and integrations with tools like Google Drive and Trello simplify teamwork.

What do you dislike most about this product?

One drawback is the limited features in the free version, such as restricted message history and storage, which can be a challenge for smaller teams or startups.

What recommendations would you give to someone considering this product?

Slack is an excellent tool for improving team collaboration. To make the most of it, explore its integrations and automation options. For larger teams, consider the paid plans to access advanced features like unlimited message history and increased storage.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Onkar K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Slack made team work easier

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack feels more organized and real time. Unlike emails or random chat apps, Slack keeps all team conversations, updates, and files in one place. Channels make it super easy to manage topics, and integrations with tools like Google Drive, Zoom, or Jira save a lot of time. It's more than just chat it's like a smart workspace.

What is your favorite aspect of this product?

My favourite part is how easy it is to keep track of everything in channels. Whether it's team discussions, updates, or shared files everything stays in one place. Plus, I love how it sends quick notifications without feeling too overwhelming.

What do you dislike most about this product?

Sometimes too many notifications can get distracting, especially if you're part of many channels. You have to manually tweak the settings to reduce noise. Also, the mobile app feels a bit heavy at times.

What recommendations would you give to someone considering this product?

If you're working with a team, definitely give Slack a try. Just make sure to organize your channels properly and set your notification preferences early on it'll save you from a lot of noise. Also, explore the app integrations, they make work faster and smoother.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Client's Interest First

Vivek D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable and User-Friendly Platform for Virtual Me

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack differentiates itself from other collaboration tools through its real-time, channel-based messaging, extensive third-party app integrations, and a strong focus on customizability and developer-friendliness. At its core, Slack is designed to replace internal emails with a more dynamic, organized form of communication. Its channel structure (public, private, and shared channels) allows teams to segment conversations by project, topic, or department—making information easy to find and reducing inbox clutter. Unlike traditional email or many chat apps, Slack keeps everything searchable and centralized.

What is your favorite aspect of this product?

My favorite aspect of Slack is its channel-based messaging system, which keeps conversations organized and transparent across teams. It makes it easy to follow topics, collaborate in real time, and find past discussions or files quickly—all without relying on messy email threads.

What do you dislike most about this product?

What I dislike most about Slack is that it can become noisy and distracting, especially in larger teams where constant notifications and active channels can lead to information overload. Without proper channel organization or notification settings, it’s easy to lose focus or miss important messages.

What recommendations would you give to someone considering this product?

Structure your channels clearly—create channels by team, project, or topic to keep conversations organized and reduce clutter. Set notification preferences early—customize alerts to stay focused and avoid distraction from less relevant conversations. Leverage integrations—connect tools like Google Drive, Jira, or Zoom to streamline work and centralize updates. Use threads for side discussions to avoid overwhelming the main conversation in a channel. Pin important messages and files so key information stays accessible to everyone in the channel.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

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