Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Fair

Feature Ratings

Average 85

Instant Messaging

90

Notifications

86

File Sharing Collaboration

86

Integration With Productivity Tools

85

Granular Access Management

85

Search

85

Cross Platform Support

84

Document Collaboration

82

Voice and Video Collaboration

80

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

84

Ease of Data Integration

83

Ease of IT Administration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Vendor Support

81

Availability and Quality of Training

81

Slack Reviews

William B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

Direct collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

In terms of real impact on team productivity, it's quite noticeable because it greatly reduces the need for meetings or endless email chains. Quick conversations also help resolve doubts in minutes and keep everyone aligned on projects. It also greatly facilitates cross-departmental collaboration, since anyone can join a channel and get up to speed quickly. Another benefit is the transparency of decisions and discussions, which are documented in the channels. This helps prevent knowledge loss and allows new team members to integrate more quickly.

What is your favorite aspect of this product?

As part of a team that constantly collaborates across different areas, what I like most about Slack is how easy it is to keep everyone connected without relying so heavily on email. The channels are incredibly helpful for organizing conversations by projects, teams, or specific topics, making it much easier to find information later. I also really appreciate the tool's speed; everything happens in real time, which helps with faster decision-making. Furthermore, the integration with other tools like task managers, calendars, and document platforms means that much of the work can be managed from a single place.

What do you dislike most about this product?

Honestly, there are times when it can become a bit overwhelming, especially when participating in many channels simultaneously, because notifications can accumulate quickly, and if they aren't configured properly, it's easy to lose focus on the work. I also feel that the search function could sometimes be more precise when trying to find very old messages or specific files within long conversations. And in large teams, keeping channels organized requires some discipline because otherwise too many are created, and it gets a bit chaotic.

What recommendations would you give to someone considering this product?

I would especially recommend it to teams that work collaboratively or remotely, where fast communication is key to moving projects forward. It's also very useful for companies that use many digital tools, due to the integrations, because these help centralize notifications and workflows. To get the most out of it, I think it's also important to establish some internal rules about how to use the channels, when to use direct messages, and how to manage notifications, because that makes a big difference in the daily experience.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Hatim B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

A significant upgrade from email.

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

It’s just better than email at internal comms because of the real-time aspect and the way that it organizes itself by topic (channel) rather than recipient. Email is for outside, formal communications; slack is for right now collaborative work. The channel format allows everyone who’s relevant to see the discussion — without infinite ’reply all’ loops.

What is your favorite aspect of this product?

I really enjoy that when i send a message in a smaller channel i can click to see who has read my message. The custom status updates work perfectly to let people know when i’m on lunch or in a deep work block. The file sharing is speedy, and the capacity to comment directly on a shared file saves life in feedback loops. The mobile app’s ability to seamlessly toggle between my various client workspaces is a massive time saver.

What do you dislike most about this product?

There can be an adjustment period for less tech-savvy users to the channel-based communication, which they sometimes initially use like a group text. The size limit for file uploads can be a bottleneck in the case of high def videos or design files.

What recommendations would you give to someone considering this product?

I highly recommend slack to any team who feels like their internal communication is slow, disorganized and results in missed information. It is the structure it enforces that provides the greatest benefits.

Pros

  • Unique Features
  • Inspires Innovation
  • Saves Time
  • Respectful

Cons

  • Leverages Incumbent Status

Ahtisham T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2026

Collaborative & Efficient

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Connects with hundreds od third party tools like google workspace, Jira and Salesforce.

What is your favorite aspect of this product?

It keeps conversations searchable and ensures everyone stays aligned without endless emails.

What do you dislike most about this product?

Important updates can get lost, and constant notifications may reduce productivity if not managed carefully.

What recommendations would you give to someone considering this product?

Start with clear channel structure to avoid clutter and confusion.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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