ServiceTitan Customer Reviews 2025 | Field Service Management

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ServiceTitan

Composite Score

7.4 /10

CX Score

7.4 /10

26 Reviews Write a Review

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What is ServiceTitan?

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

Company Details

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Awards & Recognition

ServiceTitan won the following awards in the Field Service Management category

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4 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

4 Top Rated Capabilities

2 Top Rated Features

2024

2 Top Rated Capabilities

7 Top Rated Features

2023

ServiceTitan Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceTitan.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceTitan?

3% Negative

4% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Security Protects

Cons

Under Delivered
Charges for Enhancements
Leverages Incumbent Status

Feature Ratings

Average 85

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Workflow Management

Mobile App

Quotes and Estimates

Field Sales Enablement

Field Service Knowledge Management

Online Booking

Application Integration

Vendor Capability Ratings

Average 78

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

ServiceTitan Reviews

Benjamin H.

Role: Information Technology
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

The base product is great. Features need work.

Likeliness to Recommend

7 /10

What differentiates ServiceTitan from other similar products?

Brand recognition.

What is your favorite aspect of this product?

Friendly customer satisfaction team. The base functionality works out of the box well.

What do you dislike most about this product?

The inability to easily integrate with outside systems. The lack of advanced features or a clear path on the roadmap to when new features will be released.

What recommendations would you give to someone considering this product?

If you need a base CRM system, this works amazing. However, if you need to integrate with other systems or use non standard functions, you will find it difficult to proceed.

Pros

Respectful
Security Protects
Client Friendly Policies
Generous Negotitation

Cons

Less Efficient Service
Less Effective Service
Under Delivered

John C.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2023

As named a true titan in service

Likeliness to Recommend

10 /10

What differentiates ServiceTitan from other similar products?

When my company started looking into different solutions (the real estate space) service titan was very clear on what they could/couldn't deliver, for us what we needed was a tool that accurately predicted and tracked home purchases in relation to how often building material was acquired for renovations updates. They did a wonder job in providing us with more than we bargained for but the set aside element is that the salesperson was a straight shooter, something rare in this space.

What is your favorite aspect of this product?

Ease of use and very easy to learn.

What do you dislike most about this product?

I think this is universal but no one wants to pay for such a simple yet effective solution so money is a factor (not because it's expensive) more because we couldn't devise a good solution on our own.

What recommendations would you give to someone considering this product?

Make sure it scales to what you need and talk to the sales reps and get a demo.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Human Resources
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted May 2023

Fantastic product

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

ServiceTitan

What is ServiceTitan?

Company Details

Book a Free Demo Today!

Awards & Recognition

ServiceTitan Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

80 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love ServiceTitan?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Dispatch Management Includes customer qualification, work order management, route planning, and signature capture.

Service Scheduling Schedule and match jobs to qualified employees, automatically assign jobs to available employees and manage the pipeline from request to delivery.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Billing and Invoice Management Includes automated time capture, online bill submission, invoicing, and e-billing.

Field Service Workflow Management The ability to create, track, and manage service tickets or cases.

Mobile App Access customer profiles, job history, prior invoices, photos, upload forms, build estimates etc. within the app.

Quotes and Estimates The ability for the system to provide quotes and/or estimates.

Field Sales Enablement Includes sales order management functions such as quotes, contracts, calls, visits, marketing, and automation.

Field Service Knowledge Management The ability to provide an editable knowledge repository that field service staff can answer to answer with problem or incident resolution.

Online Booking Customers can conveniently schedule and book appointments through an online booking system.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ServiceTitan Reviews

Benjamin H.

The base product is great. Features need work.

Likeliness to Recommend

Pros

Cons

John C.

As named a true titan in service

Likeliness to Recommend

Pros

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Dispatch Management

Service Scheduling

Dashboards, Analytics and Reporting

Billing and Invoice Management

Field Service Workflow Management

Mobile App

Quotes and Estimates

Field Sales Enablement

Field Service Knowledge Management

Online Booking

Application Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support