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ServiceNow

ServiceNow RPA Hub

Composite Score

7.7 /10

CX Score

8.1 /10

15 Reviews Write a Review

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What is ServiceNow RPA Hub?

Automate legacy system integration and routine actions natively on one platform. Improve business processes with fast time to value and low cost of ownership.

Analyst Research

Company Details

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ServiceNow RPA Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow RPA Hub?

0% Negative

7% Neutral

93% Positive

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Acts with Integrity

Feature Ratings

Average 79

Sentiment Analysis

Optical Character Recognition

Code-Free Programming

Exception Handling

Performance Monitoring

Role-Based Access

Bot Portfolio Management

Out of the box integration

Executable Bot File Distribution

Cloud Hosting

Central Deployment

Vendor Capability Ratings

Average 79

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Implementation

ServiceNow RPA Hub Reviews

Role: Information Technology
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2026

It was a good workable software

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Rudra U.

Role: Consultant
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2026

A winning product in market

Likeliness to Recommend

9 /10

What differentiates ServiceNow RPA Hub from other similar products?

While working with service now RPA hub it gets easier to implement all ai features easily. And management becomes easier.

What is your favorite aspect of this product?

Creative hub structure, which makes complex use case to be implemented easily.

What do you dislike most about this product?

Some features like document processing can be improved.

What recommendations would you give to someone considering this product?

Highly recommended, once started with using hub, business will see quick ROI.

Pros

Unique Features
Effective Service
Generous Negotitation
Over Delivered

Sagar B.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2026

Powerful workflow-driven automation

Likeliness to Recommend

8 /10

What differentiates ServiceNow RPA Hub from other similar products?

Tools like UiPath or Automation Anywhere, which are bot-centric, ServiceNow RPA Hub is workflow-centric.

What is your favorite aspect of this product?

My favorite aspect is its native workflow integration within ServiceNow.

What do you dislike most about this product?

What I dislike most is its limited maturity as a pure RPA tool compared to leaders like UiPath or Automation Anywhere.

What recommendations would you give to someone considering this product?

Treat it as a workflow automation platform with RPA capability, not a standalone RPA replacement

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

ServiceNow RPA Hub

What is ServiceNow RPA Hub?

Company Details

Need Assistance?

ServiceNow RPA Hub Ratings

86 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love ServiceNow RPA Hub?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sentiment Analysis Ability to analyze and uncover insights from attitudes and opinions expressed on social media.

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Code-Free Programming Graphical user interface to define processes with a process flow diagram and recorded user actions

Exception Handling Bots take specific standard actions based on unexpected conditions.

Performance Monitoring Report on bot actions to help make improvements via customized dashboard.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Bot Portfolio Management Centralized inventory, monitoring and rationalization of all deployed RPA bots.

Out of the box integration Ready-to-use connectors with 3rd party applications, systems and databases.

Executable Bot File Distribution Bots can be packaged as Windows executables, kick-started by simple double clicking.

Cloud Hosting Deployment of RPA bots in a cloud environment hosted and managed by the vendor.

Central Deployment Bots managed and published from a common location to provide version control, manage the bot's system access rights, and act as repository for future reuse.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

ServiceNow RPA Hub Reviews

It was a good workable software

Likeliness to Recommend

Pros

Rudra U.

A winning product in market

Likeliness to Recommend

Pros

Sagar B.

Powerful workflow-driven automation

Likeliness to Recommend

Pros

Feature Ratings

Sentiment Analysis

Optical Character Recognition

Code-Free Programming

Exception Handling

Performance Monitoring

Role-Based Access

Bot Portfolio Management

Out of the box integration

Executable Bot File Distribution

Cloud Hosting

Central Deployment

Vendor Capability Ratings

Breadth of Features

Quality of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Usability and Intuitiveness

Ease of Implementation